City of Austin
Performance Measures
Management Services
Department Director:
Spencer Cronk - City Manager
Department Website:
http://www.austintexas.gov/department/city-manager
Department Phone:
512-974-2200
Department Mission
Management Services guides the organization in connecting people to their government and building civic trust through equitable, responsive, and professional service delivery.
Department Goals
Provide the community, City Council and City workforce with accessible and accurate information to drive decision-making, build trust and promote transparency.
- Percent of priority bills with a positive outcome for the City
Key Performance Indicators
- Community carbon footprint (metric tons of carbon dioxide emissions) (in millions)
- Departments in or through the equity assessment process
- Number of engagement activities with City staff participation
- Number of multi-organization emergency and preparedness events where HSEM plays an integral role
- Percent of Departments Satisfied with consolidated comments for the required NEPA
- Percent of Utility Departments Satisfied with Project Connect Office Utility Coordination Process
- Percent of community response to the City's efforts to support diversity by serving people equally
- Percent of community who indicate the employees of the City are ethical in City business
- Percent of employees who indicate their organization inspires them to do the best in their job
- Percent of employees who report they feel encouraged to come up with new & better ways to do things
- Percent of employees who report they feel safe to challenge the way things are done in their dept
- Percent of high-risk/low frequency events reviewed
- Percent of priority bills with a positive outcome for the City
- Percent of the Austin Transit partnership satisfied with permitting timeframes
- Percent of the community response on the City's effort to support dialogue between residents & gov
- Percent of the community response to overall quality of services provided by the City
- Percent of the community response to the City's efforts to be fair
- Percent of the community response to the City's efforts to be transparent
- Percentage of FTEs active
- Program satisfaction on Net Promoter Score scale of -100 to +100 (industry standard 30)