City of Austin
Performance Measures
Communications and Public Information
Department Director:
Jessica King - Interim Chief Communications Officer
Department Website:
http://www.austintexas.gov/department/communications
Department Phone:
512-974-2220
Department Mission
The mission of Communications and Public Information (CPIO) is to provide communications consultation, tools, and resources that enhance the City's engagement with residents and employees so that they can make informed decisions and actively participate in City government.
Department Goals
Provide value to our community by creating timely, meaningful, and equitable opportunities for the public to learn about and engage with the City of Austin and our projects, programs, and initiatives.
Key Performance Indicators
- Aggregate internal satisfaction with CPIO services
- Percent of employee respondents reporting knowledge of specific City issues
- Percent of media who respond positively in regard to interactions with CPIO
- Percent of residents satisfied with City communications
- Percent of residents that believe Austin values dialogue between residents and government
- Percent of residents who access ATXN programming
- Percent of users who find information easy to find on City website