City of Austin | Performance Measures

City of Austin

Performance Measures

Transportation and Public Works
Department Director: Richard Mendoza - Director
Department Website: http://www.austintexas.gov/department/public-works
Department Phone: 512-974-7065

Department Mission

Transportation and Public Works (TPW) was established to create a centralized department that specializes in transportation-related infrastructure and maintaining the City's right-of-way. The mission of the Transportation Public Works Department is to build and maintain a better community by delivering services to every corner of Austin. TPW is responsible for a vast range of services, including: maintenance of streets, bridges, sidewalks, and urban trails; roadway signage and markings; traffic engineering; administration and oversight of on-street parking and parking meters; and operation of City-owned parking lots and garages. The Department also oversees transportation systems planning, permitting and coordination of construction and maintenance in the City's right-of-way, and the Safe Routes to School program.

Department Goals


Provide Safe Transportation Network Protect our community by lowering the risk of travel-related injury and death.

Maintenance of transportation-related infrastructure and assets Maintain highly reliable City-owned transportation and public works infrastructure.

Equitable access to multi-modal transportation options Build a sustainable, multi-modal transportation network.

High Quality Customer Service Respond to requests in a responsive and timely manner.

Key Performance Indicators

  1. Number of traffic fatalities and serious injuries.
  2. Percent of 3-1-1 customer service requests addressed on time.
  3. Percent of crosswalks in fair to excellent condition. 
  4. Percent of lane miles in the City's street inventory in fair to excellent condition
  5. Percent of major bridges in good to excellent condition
  6. Percent of sidewalk network completed.
  7. Percent of signals with properly working detection.
  8. Percent of signs in fair to excellent condition.
  9. Percent of the All Ages and Abilities bikeway network completed.
  10. Percentage of existing sidewalks that are functionally acceptable