City of Austin | Performance Measures

City of Austin

Performance Measures

Austin Resource Recovery
Department Director: Ken Snipes - Director
Department Website: http://www.austintexas.gov/department/austin-resource-recovery
Department Phone: 3-1-1

Department Mission

Austin Resource Recovery (ARR) provides curbside waste, recycling, and organics collection to approximately 221,000 customers, and citywide litter abatement, remediation, and waste diversion opportunities to approximately 483,000 customers within the city of Austin. ARR aims to achieve zero waste by providing excellent customer services that promote waste reduction, increase resource recovery, and support the City's sustainability efforts.

Department Goals

Achieve Zero Waste in our Community
Prevent operational hazards to employees.

Key Performance Indicators

  1. Average Customer Satisfaction With the Quality of all Curbside and HHW Services
  2. Estimated Percent of Curbside Collected Materials Diverted from Landfills by ARR
  3. Lost Time Injury Rate Per the Equivalent of 100 Employees
  4. Percent of Combined Residential Collection Services Collected On-Time
  5. Percent of URO-Affected Properties Reporting Access to Recycling for Employees and Tenants