City of Austin
Performance Measures
Department Director:
Katy Zamesnik (Interim) - Director
Department Website:
http://www.austinconventioncenter.com
Department Phone:
512-404-4000
Measure:
Rate of customer satisfaction with Austin Convention Center on a scale of 1-5
Measure Description
Clients utilizing the Convention Center facilities are provided a survey, for them to rate how satisfied, on a scale of 1 to 5, they were with the facilities and services they received
Measure Type
Result
Current Data - Quarterly
| 2026 Target | Q1 | Q2 | Q3 | Q4 | 2026 Actuals |
| 4.55 | 4.81 | 4.81 | 4.8 | No Data | No Data |
Historical Data - Last 5 Years
| FY 2021 Actual | FY 2022 Actual | FY 2023 Actual | FY 2024 Actual | FY 2025 Actual | FY 2025 Target | FY 2026 Target |
| 4.83 | 4.81 | 4.78 | 4.79 | 4.83 | 4.55 | 4.55 |