City of Austin | Performance Measures

City of Austin

Performance Measures

Austin Technology Services
Department Director: Kerrica Laake - Chief Information Officer
Department Website: http://www.austintexas.gov/department/information-technology
Department Phone: 512-978-1535

Measure:

CTM's overall customer service satisfaction rating
Measure Description
Measures the level of services CTM customers receive according to survey results. Compare with prior year's survey to measure any changes.
Measure Type
Result

Current Data - Annually

2026 Target 2026 Actuals
97 No Data

Historical Data - Last 5 Years

FY 2021 Actual FY 2022 Actual FY 2023 Actual FY 2024 Actual FY 2025 Actual FY 2025 Target FY 2026 Target
95.3 91 92 95 95 92 97