City of Austin
Performance Measures
Department Director:
Keith Mars - Director
Department Website:
https://www.austintexas.gov/dsd
Department Phone:
512-466-4598
Measure:
Percent of customers satisfied
Measure Description
The percentage of customers reporting satisfied or very satisfied on a biannual Customer Satisfaction Poll regarding development and code compliancerelated services.
Measure Type
Output
Current Data - Annually
| 2026 Target | 2026 Actuals |
| Establishing Baseline | No Data |
Historical Data - Last 5 Years
| FY 2021 Actual | FY 2022 Actual | FY 2023 Actual | FY 2024 Actual | FY 2025 Actual | FY 2025 Target | FY 2026 Target |
| None | No Data | No Data | No Data | No Data | No Data | Establishing Baseline |