City of Austin
Performance Measures
Department Director:
Joel Baker - Fire Chief
Department Website:
http://www.austintexas.gov/department/fire
Department Phone:
512-974-0130
Measure:
Percent of customers satisfied with the quality of AFD services
Measure Description
Customer satisfaction with service quality is measured using data from the City’s annual community survey, which obtains a representative sample of Austin residents. This measure reflects the level of service provided by the Department to the citizens of Austin.
Measure Type
Result
Current Data - Annually
| 2025 Target | 2025 Actuals |
| No Goal | No Data |
Historical Data - Last 5 Years
| FY 2020 Actual | FY 2021 Actual | FY 2022 Actual | FY 2023 Actual | FY 2024 Actual | FY 2024 Target | FY 2025 Target |
| No Data | 86.100 | No Data | No Data | 77 | 92 | No Goal |