Performance Measures

Efficiency rate of information delivery to customers within processing time standards which includes email and mail worked within 72 hours, calls answered within 3 minutes, and customers served within 10 minutes. This helps ensure the court is providing a level of service to all customers within a time frame that is reasonable and fair. Tracking this result will help determine business decisions around customer service and address any inefficiencies. Aligns to SD23 goal "To provide accurate, readily accessible information through multiple channels to the public and to all individuals participating in Municipal Court cases about (1) the Court's procedures, (2) the rights and duties of defendants in cases before the Court, and (3) alternative sentencing options that allow individuals to resolve their cases when they cannot afford fines or costs".