City of Austin
Performance Measures
Department Director:
Mary Jane Grubb - Court Clerk
Department Website:
http://www.austintexas.gov/department/municipal-court
Department Phone:
512-974-4800
Measure:
Rate of customer satisfaction with Austin Municipal Court and Downtown Community Court
Measure Description
Level of customer satisfaction as indicated by Austin Municipal Court, Downtown Community Court and Juror customer surveys. It is important to hear the voice of our customers and work to improve based on their feedback.
Measure Type
Output
Current Data - Quarterly
| 2026 Target | Q1 | Q2 | Q3 | Q4 | 2026 Actuals |
| 98 | 98.5 | 99 | 99 | No Data | No Data |
Historical Data - Last 5 Years
| FY 2021 Actual | FY 2022 Actual | FY 2023 Actual | FY 2024 Actual | FY 2025 Actual | FY 2025 Target | FY 2026 Target |
| New Meas. | New Meas. | New Meas. | 99 | 100 | 98 | 98 |