City of Austin | Performance Measures

City of Austin

Performance Measures

Transportation and Public Works
Department Director: Richard Mendoza - Director
Department Website: http://www.austintexas.gov/department/public-works
Department Phone: 512-974-7065

Measure:

Percent of 3-1-1 customer service requests addressed on time.
Measure Description
The percentage of Transportation and Public Works (TPW) customer service requests (CSR) that were completed on time. A CSR is considered on time if it is resolved within the timeframe specified by its service level agreement (SLA).
Measure Type
Result

Current Data - Annually

2025 Target 2025 Actuals
No Goal No Data

Historical Data - Last 5 Years

FY 2020 Actual FY 2021 Actual FY 2022 Actual FY 2023 Actual FY 2024 Actual FY 2024 Target FY 2025 Target
New Meas. New Meas. New Meas. 92 96 No Goal No Goal