City of Austin | Performance Measures

City of Austin

Performance Measures

Austin Transportation & Public Works
Department Director: Richard Mendoza - Director
Department Website: https://www.austintexas.gov/department/transportation-public-works
Department Phone: 512-974-7065

Measure:

Percent of 3-1-1 customer service requests addressed on time
Measure Description
The percentage of Transportation and Public Works (TPW) customer service requests (CSR) that were completed on time. A CSR is considered on time if it is resolved within the timeframe specified by its service level agreement (SLA).
Measure Type
Result

Current Data - Quarterly

2026 Target Q1 Q2 Q3 Q4 2026 Actuals
90 97 98 97 98 98

Historical Data - Last 5 Years

FY 2021 Actual FY 2022 Actual FY 2023 Actual FY 2024 Actual FY 2025 Actual FY 2025 Target FY 2026 Target
New Meas. New Meas. 92 96 97 No Goal 90