Data is as of 6/15/2025.
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City of Austin - JOB DESCRIPTION

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Lead Associate Hearing Officer
FLSA: Standard/Non-Exempt EEO Category: (60) Admin/Supp
Class Code: 10296 Salary Grade: MC2
Approved: Last Revised: February 12, 2025

Purpose:
 

Under minimal supervision of the Hearing Officer, this position investigates and evaluates disputed civil violations; determines liability and appropriate enforcement actions; and performs a wide variety of administrative support duties.
Duties, Functions and Responsibilities:
  Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.
  1. Performs hearing officer functions, including managing and conducting hearings in person to determine liability of civil violations and making judgments based on evidence submitted.
  2. Researches and applies appropriate laws regarding contested civil violations submitted in person, electronically, or by mail, and determines liability.
  3. Performs research to determine ownership of vehicles accumulating multiple civil violations.
  4. Communicates information and detailed explanations to internal and external customers about the civil enforcement program, hearing dates, and report data.
  5. Confirms and orders the authorization to boot and/or tow vehicles in violation of City of Austin ordinances.
  6. Prepares cases for judicial appeal hearings. 
  7. Investigates civil violation sites to determine validity of disputed claims.
  8. Enters findings and other information into court’s case management system.
  9. Recommends changes to civil case handling policies and procedures to the Hearing Officer.
  10. Serves as liaison to City departments and Judges.
  11. Reviews completed paperwork and system updating and provides feedback as appropriate.
  12. Prepares daily activity and productivity reports and conducts case audits for quality assurance.
  13. Coordinates work schedules, trains staff, responds to questions about civil administration operations and civil parking.
Responsibilities - Supervisor and/or Leadership Exercised:
 

Provides leadership, work assignments, evaluation, training, and guidance to others.
Knowledge, Skills, and Abilities:
  Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
  • Knowledge of Federal, State and Local laws.
  • Knowledge of City practices, policy and procedures.
  • Knowledge of civil parking enforcement and proceedings.
  • Skill in oral and written communication.
  • Skill in handling multiple tasks and prioritizing.
  • Skill in using computers and related software.
  • Skill in planning and organizing.
  • Ability to handle difficult situations.
  • Ability to read, comprehend, and interpret laws and ordinances governing municipal civil violations or other administrative hearings.
  • Ability to establish and maintain good working relationships with City employees and the public.
Minimum Qualifications:
 
  • Graduation with an Associate's degree from an accredited college or university with major course work in a field related to Business Administration, Social Science, or other related field plus three (3) years of experience in a related field.
  • Experience may substitute education up to a maximum of two (2) years.
Licenses and Certifications Required:
  None.

This description is intended to indicate the kinds of tasks and levels of work difficulty required of the position given this title and shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of management to assign, direct and control the work of employees under supervision. The listing of duties and responsibilities shall not be held to exclude other duties not mentioned that are of similar kind or level of difficulty.