| Purpose: |
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Under general supervision, coordinates and performs work in administrative compliance and operational curbside management, on- and off-site parking services, ground transportation services, rideshare services, and all landside access services in support of Austin-Bergstrom International Airport (AUS) facilities. |
| Duties, Functions and Responsibilities: |
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Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.
- Patrols and inspects assigned areas to ensure safe conditions.
- Investigates problem areas and responds to security-related incidents, summons law enforcement, or makes recommendations for corrective action where necessary.
- Provides supervision of the staging area, i.e., oversees cab vehicles and shuttle buses in the staging area, collects and accounts for ground transportation revenues, balances register when necessary, receives and resolves complaints, etc.
- Enforces Federal, State, and Local laws, regulations, and ordinances by issuing citations, warnings, and notice of violations and by conducting inspections.
- Answers emergency and non-emergency phone calls, determines nature of request, and takes messages when necessary. Initiates, enters, and updates the system.
- Provides customer service to the general and traveling public, AUS and City of Austin employees, and other governmental agencies by performing duties such as providing information using communication devices.
- Monitors vehicle flow on all AUS roadways, directs pedestrian and vehicular traffic, and provides crowd control services.
- Controls commercial ground transportation vehicle parking holding, and loading and unloading. Ensures all required permits, including chauffeur licenses, are current.
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| Responsibilities - Supervisor and/or Leadership Exercised: |
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May provide leadership when deemed necessary.
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| Knowledge, Skills, and Abilities: |
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Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
- Knowledge of Federal, State, and Local laws.
- Knowledge of City practices, policies, and procedures.
- Knowledge of airport operations.
- Knowledge of good customer relations practices.
- Knowledge of safety practices and procedures.
- Skill in oral and written communications.
- Skill in handling multiple tasks and prioritizing.
- Skill in using computers and related security software.
- Skill in planning and organizing.
- Ability to quickly recognize and analyze irregular events.
- Ability to work with frequent interruptions and changes in priority.
- Ability to stay informed of airport operational, safety, and security issues.
- Ability to establish and maintain good working relationships with other City employees and the public
- Ability to train others.
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| Minimum Qualifications: |
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- Graduation with an Associate degree from an accredited college or university with major coursework in Criminal Justice, Aviation Management, Airway Science, Business Administration, Public Administration, or in a field related to the job, plus one (1) year of related experience.
- Any combination of education and work experience totaling three (3) years may substitute for the above minimum qualifications.
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| Licenses and Certifications Required: |
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- Valid Texas Class C Driver License.
- Must be able to pass a criminal background check and obtain and maintain Federally-mandated security clearances required to work at an airport.
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