| Purpose: |
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Under general supervision, this position organizes, manages, and supports volunteer programs specifically for animal service, contributing to the welfare and care of sheltered animals at the Austin Animal Center. |
| Duties, Functions and Responsibilities: |
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Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.
- Conducts needs assessments to determine volunteer requirements for various animal care programs and initiatives.
- Develops and conducts ongoing training programs for volunteers to ensure they are prepared to assist with animal care, customer service, and shelter operations.
- Recruits, interviews, and selects volunteers, ensuring a good fit for roles that support animal welfare and shelter activities.
- Supervises and coordinates volunteer activities, ensuring adherence to shelter policies and animal care protocols.
- Conducts orientation sessions for new volunteers to familiarize them with shelter operations, animal care practices, and customer service expectations.
- Schedules and manages volunteer shifts, ensuring adequate coverage for all shelter operations that involve volunteer support.
- Compiles data and information for reports, cost estimates, and program evaluations related to volunteer services.
- Delivers presentations to civic and community groups to promote volunteer opportunities and community involvement in animal welfare.
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| Responsibilities - Supervisor and/or Leadership Exercised: |
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May be responsible for the full range of supervisory activities, including selection, training, evaluation, counseling, and recommendation for dismissal.
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| Knowledge, Skills, and Abilities: |
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Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
- Knowledge of community organizations and their role in supporting animal welfare.
- Skill in dealing with the general public, especially in a volunteer or customer service context.
- Skill in maintaining and establishing effective working relationships with other City employees, volunteers, and the public.
- Ability to recruit, screen, and assign volunteers to appropriate tasks or projects, particularly those involving animal care and welfare.
- Ability to communicate effectively with diverse groups and individuals.
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| Minimum Qualifications: |
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- Graduation with a Bachelor’s degree from an accredited college or university plus two (2) years of experience related to the job.
- Experience may substitute for education up to a maximum of four (4) years.
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| Licenses and Certifications Required: |
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None.
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