City of Austin - JOB DESCRIPTION

Operations Compliance Coordinator

Under minimal direction, this position provides operations-related evidence and expertise in support of regulatory compliance with requirements set forth by Electric Reliability Council of Texas (ERCOT), North American Electric Reliability Corporation (NERC), the Public Utility Commission of Texas (PUCT), and other regulatory bodies. Provides valued guidance and recommendations to appropriate stakeholders to ensure deliverables and assignments are implemented.

1. Provides evidence and expertise during internal and external mock audits, ERCOT inspections, and NERC audits.
2. Consults, communicates, and coordinates operational regulatory and compliance activities with Corporate Compliance on regulation requirement updates, audit schedules, incoming Requests for Information (RFI) and compliance results.
3. Provides Corporate Compliance with evidence (data, records, reports, analyses, etc.), responds to audit inquires, and attends audit interviews as a subject matter expert.
4. Evaluates, analyzes, and implements compliance-related strategic activities, including training, for Austin Energy operational units.
5. Maintains schedule of upcoming compliance deadlines, communicates necessary measures to operational unit personnel, and supports maintenance activities, including predictive, preventative, and corrective maintenance programs.
6. Collects and collates evidence in preparation for summer and winter seasons, sends evidence documentation for management signatures, and transmits documentation to Corporate Compliance for attestation in time to meet seasonal deadlines.
7. Plans, leads, and coordinates operational unit efforts to ensure compliance through activities involving internal personnel and contractors to test, measure, and validate operating parameters.
8. Leads development and updating of operational unit procedures, maintains development records, and ensures procedures are approved.
9. Communicates with other operational unit teams on scheduling activities and receiving, analyzing, and retaining data for evidentiary purposes.

May provide leadership, work assignments, evaluation, training and guidance to others.

• Knowledge of NERC standards applicable to the operational unit.
• Knowledge of ERCOT protocols and operating guides applicable to the operational unit.
• Knowledge of PUCT requirements applicable to the operational unit.
• Skill in presenting collected data in tables, pictures, and drawings using Adobe Acrobat, Microsoft Excel, PowerPoint, Word, and Outlook.
• Skill in interpersonal communication and conflict resolution.
• Skill in organizing and maintaining documentation, instructions, and written evidence.
• Ability to influence without authority.
• Ability to stand firm in commitment to safety and quality against outside pressures.
• Ability to interpret standards and apply written requirements into operational-level policies, procedures, and documentation.
• Ability to work independently, establishing processes and priorities.
• Ability to track multiple concurrent projects and maintain control of resulting documentation.
• Ability to communicate critical information to operators, technicians, engineers, managers, directors, and other relevant operational unit personnel.
• Ability to create and maintain positive relationships with internal and external customers.

• Graduation with a Bachelor’s degree from an accredited college or university with major course work in Business, Engineering or in a field related to the job, plus Four (4) years of energy industry, electric utility industry, and/or regulatory agency experience.
• Relevant experience may substitute for education up to four (4) years.