Data is as of 6/15/2025.
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City of Austin - JOB DESCRIPTION

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Clinical Case Manager
FLSA: Standard/Exempt EEO Category: (20) Professionals
Class Code: 11650 Salary Grade: ME6
Approved: April 01, 1994 Last Revised: February 20, 2025

Purpose:
 

Under general supervision, this position provides assessment and case management to targeted clientele.
Duties, Functions and Responsibilities:
  Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.
  1. Conducts screening and assessment to determine diagnosis and treatment of mental, emotional, and behavioral disorders, conditions, and addictions; implements and reviews individual treatment plans based on best practice.
  2. Assists client in the stabilization of bio-psychosocial functioning.
  3. Provides individual therapy.
  4. Provides case management, keeps up-to-date documentation, compiles data and informational reports, and prepares cost estimates.
  5. Refers citizens to appropriate agency or program.
  6. Records data on appropriate form and/or log.
  7. Attends meetings and/or seminars.
  8. Maintains safety and security of self, others, and facility.
Responsibilities - Supervisor and/or Leadership Exercised:
  None.
Knowledge, Skills, and Abilities:
  Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
  • Knowledge of available resources in Austin for persons with multiple concerns including homelessness, substance abuse, and mental health.
  • Knowledge of DSM-5.
  • Skill in working with criminal offenders.
  • Skill in assessment JB1 and diagnosis.
  • Skill in establishing and maintaining good working relationships with other City employees and the public.
  • Skill in negotiation with other social service programs.
  • Skill in obtaining services for clients.
  • Skill in the application of casework principles.
  • Skill in the process of interviewing and counseling.
  • Skill in prioritizing tasks according to their criticality.
  • Skill in operating a computer.
  • Ability to work with hard to reach populations.
  • Ability to be creative in developing treatment options.
  • Ability to assess clients for mental health, substance abuse, and medical needs.
  • Ability to engage clients and develop rapport.
  • Ability to maintain strong boundaries with challenging clients.
  • Ability to work well under pressure with multiple tasks.
  • Ability to work as a team player.
Minimum Qualifications:
 

Graduation with a Master’s Degree from an accredited college or university with major course work in a field related to the job. 
Licenses and Certifications Required:
 
  • Valid Driver License. 
  • Must possess at least one of the following:
    • Psychologist
    • Licensed Clinical Social Worker (LCSW)
    • Licensed Masters Social Worker (LMSW)
    • Licensed Professional Counselor (LPC)
    • Licensed Professional Counselor-I (LPC-I)
    • Licensed Marriage and Family Therapist (LMFT)
  • Must maintain licensure during employment.
    • An LMSW or LPC-I must submit a supervision plan to their respective state board within ninety (90) days of employment working towards their LCSW or LPC licensure.

This description is intended to indicate the kinds of tasks and levels of work difficulty required of the position given this title and shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of management to assign, direct and control the work of employees under supervision. The listing of duties and responsibilities shall not be held to exclude other duties not mentioned that are of similar kind or level of difficulty.