City of Austin - JOB DESCRIPTION

WIC Area Coordinator

Under general direction, this position supervises the activities of assigned WIC clinics within service area.

1. Develops appointment schedules for assigned clinics, including additional hours; maximizes resources and ensures Scheduling Center has the most current schedules.
2. Assists Management in conducting analysis of business needs, determines regular and temporary staff assignments based on the analysis, and assesses coverage daily, reassigning staff as needed.
3. Reviews and approves Supervisory staff performance evaluation of clinic staff.
4. Addresses and resolves customer complaints and ensures action plan is implemented to prevent reoccurrences.
5. Addresses and resolves facility issues and assists management with new clinic, clinic relocation, and clinic modification projects.
6. Conducts quality assurance activities, including, but not limited to, observation and evaluation of services, records and facilities, development and implementation of corrective action plans, and analysis of customer service satisfaction.
7. Researches, develops, and implements standardized best practices and processes to all sites.
8. Assists management in developing and revising Local policies, procedures, and plans as needed.
9. Conducts PFA studies, analyzes data, and implements any changes needed to improve clinic efficiency.
10. Coordinates, provides, and assigns program outreach to the community including educational and community awareness presentations and media contacts (E.g., radio, television, and print) in cooperation with PIO.
11. Participates in, conducts, and attends required meetings and trainings.
12. Assists with monitoring performance and productivity based budget.
13. Provides clinic services as needed.

Responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for dismissal.

• Knowledge of supervisory techniques and principles.
• Knowledge of Federal, State, City, and Local policies and regulations that pertain to WIC services.
• Knowledge of principles and practice of nutrition, breastfeeding physiology, anatomy, and counseling and training techniques.
• Knowledge of public health programs, social services and client needs.
• Knowledge of quality review practices and procedures.
• Skill in providing nutrition and breastfeeding education and excellent customer service and support.
• Skill in handling multiple tasks, organizing and prioritizing.
• Skill in using computers and related software applications.
• Skill in handling conflict and uncertain situations.
• Skill in engaging stakeholders and facilitating accurate requirements to capture and manage stakeholders’ expectations.
• Ability to assess current operations on an ongoing basis.
• Ability to work with frequent interruptions.
• Ability to train others.
• Ability to communicate information and ideas, effectively, clearly and concisely with others.
• Ability to interact effectively and professionally with persons from diverse cultural, socioeconomic, education, racial, ethnic and professional backgrounds; managers, co-workers, and members of the public and professional groups.

Graduation with a Bachelor’s degree from an accredited college or university with major course work in Food and Nutrition, plus three (3) years of experience in a field related to Nutrition or Dietetics, public health/human services planning or program management, one (1) year of which was in a lead or supervisory capacity.

• Valid Class C Texas Driver license.
• Completion of all required WIC modules during the probationary period.