| Purpose: |
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Under general supervision, perform tasks related to rabies control, impoundment, education and prevention services. |
| Duties, Functions and Responsibilities: |
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Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.
- Safely and humanely capture and transport animals, including those who are sick, injured or potentially dangerous.
- Investigate reports of rabies exposure, dangerous or vicious animals and proper care violations.
- Participate in prevention services such as teaching bite prevention classes, responsible pet ownership classes, etc. Contribute to the programs and services that support the shelter’s live outcome goal.
- Establish quarantines and oversee home observations.
- Respond to observed or reported emergency situations and ordinance violations as well as after-hours emergency calls as needed at the request of citizens and other government agencies such as the Austin Police Department.
- Answer citizen questions and provide assistance, education regarding responsible animal ownership/ordinance requirements and assist in complaint mediation.
- Write reports and record data on appropriate log/forms.
- Dispatch service calls to field personnel.
- Issue citations; obtain affidavits and testify in court.
- Euthanize animals when necessary with understanding and compassion for the animal.
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| Responsibilities - Supervisor and/or Leadership Exercised: |
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None.
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| Knowledge, Skills, and Abilities: |
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Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
- Knowledge of animal services and related programs.
- Knowledge of State and local laws, regulations and ordinances concerning animal related issues/complaints.
- Knowledge of City of Austin and Travis County streets, roads, etc.
- Skill in safely handling wild, domestic and livestock animals, including those with unknown temperament.
- Skill in using computers and related software applications.
- Skill in establishing and maintaining good working relationships with other City employees and the public.
- Skill in the use of tools used to capture, restrain and transport animals.
- Skill in verbal and written communication, including the ability to draft grammatically correct, concise reports under strict deadlines.
- Skill in public speaking.
- Skill in handling multiple tasks, prioritizing and problem solving under pressure.
- Ability to work with frequent interruptions and changes in priorities.
- Ability to identify animal species and breeds.
- Ability to diffuse heated encounters, both human and animal.
- Adhere to disease management and safety protocols.
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| Minimum Qualifications: |
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- Graduation from an accredited high school or equivalent, plus one (1) year of experience in a field related to customer service
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| Licenses and Certifications Required: |
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- Valid Texas Class C Driver’s License.
- Basic Animal Control Training must be completed within six (6) months of hire.
- Notary Public must be obtained within six (6) months of hire.
- Euthanasia Technician course must be completed and must pass exam within (6) months of hire.
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