City of Austin - JOB DESCRIPTION

Assistant Director, Library Support Services

Under the general direction of the Director of Libraries, responsible for the effective delivery of library support services for the Austin Public Library. This position will be responsible for administrative, financial, and human resources operations activities, including program coordination and development, fiscal accountability, policy development, consultation, special projects, data analysis, and reporting. 

1. Develops and implements short and long range strategies, objectives, policies, and priorities related to the Library Support Services Division, determines appropriate service and staffing levels; allocates resources accordingly.
2. Establishes and monitors management controls for administration and fiscal procedures.
3. Oversees and coordinates all levels of library support services operations.
4. Provides leadership planning and development of the library support services capital budget, oversees adherence to budget guidelines, and prepares operational budget proposals.
5. Analyzes operations to evaluate performance of programs and resources in meeting objectives; identifies areas of potential duplication of services, opportunities for program improvement, and policy change.
6. Provides oversight and direction of research and analysis of city and community library support services needs to determine program direction and goals.
7. Develops and establishes policies and procedures and ensures adequate execution, compliance and updates.
8. Presides over or serves on boards and commissions, committees, or other governing boards to address policy and practice.
9. Represents the department as an Executive Team Member on various boards, commissions, councils and task forces to the community.
10. Responds to and resolves sensitive inquiries and complaints, and issues from both internal and external sources.

Responsible for the full range of supervisory and management activities including selection, training, evaluation, counseling, and recommendation for dismissal.

• Knowledge of leadership, management and supervision principles and practices.
• Knowledge of municipal government budget planning and preparation, and public administration financing and purchasing regulations.
• Knowledge of modern management and personnel principles and practices.
• Knowledge of public relations, marketing, and public information concepts and practices.
• Knowledge of development, project management, construction, and maintenance of Library facilities.
• Knowledge of research techniques, methods, and procedures.
• Skill in providing direction for employees to ensure efficient customer service.
• Skill in the application of supervisory and management practices.
• Skill in the analysis and interpretation of library issues.
• Skill in training, mentoring, and coaching staff.
• Skill in operations forecasting and strategy design and implementation.
• Skill in projecting long-range goals for facility usage and expenditures.
• Skill in establishing and maintaining effective working relationships with City officials, representatives of business and governments, City employees, and the general public.
• Skill in communicating effectively orally and in writing to include public speaking
• Skill in selecting, developing and evaluating staff to accomplish departmental objectives.
• Skill in using computers and related software, including Microsoft Office products.
• Ability to work with people of diverse backgrounds.

Graduation with a Bachelor’s degree from an accredited college or university plus five (5) years of progressively responsible upper management level experience in a related field.

None.