| Purpose: |
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Under general supervision, this position interacts with customers to determine scope of vehicle repair, prepares work orders, maintains records for repairs/maintenance/service of vehicles and equipment and analyzes related data for the Fleet Mobility Services Department. This position is located in the Fleet Mobility Services Department. |
| Duties, Functions and Responsibilities: |
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Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.
- Triages vehicle/equipment problems and determines need for vehicle repair through visual inspection.
- Creates itemized work order for repair/maintenance/service and verification of work order charges for payment processing.
- Determines need and coordinates with outside vendors for parts and services.
- Communicates vehicle repair needs and time required to customers.
- Monitors work status and communicates with customers, user department and service center personnel regarding status of work.
- Communicates with customers to determine the nature of mechanical problems.
- Coordinates and schedules repair/maintenance/service with other departments/fleet liaisons.
- Ensures and facilitates road service, wrecker service and/or tire repair and maintains wrecker and service call logs.
- Manages on-site vehicle/equipment inventory and ensures all vehicles/equipment have an associated work order in fleet information management system.
- Maintains and produces vehicle and equipment repair reports as needed.
- Analyzes data for workflow efficiencies and enhancing customer service strategies.
- Other related duties may be assigned.
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| Responsibilities - Supervisor and/or Leadership Exercised: |
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May provide leadership, work assignments, evaluation, training, and guidance to others.
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| Knowledge, Skills, and Abilities: |
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Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
- Knowledge of customer relations practices
- Knowledge of general maintenance and repair in the vehicle/equipment field
- Knowledge general quality control methods, job standards, processing of work orders, pricing, labor hours, and equipment and materials
- Skill in communicating complex information related to the job
- Skill in verbal and written communication
- Skill in organization with attention to detail
- Skill in operating a computer and standard MS Office software including knowledge of databases and e-mail.
- Ability to analyze complex data
- Ability to work with frequent interruptions and changing priorities in a rapid-paced environment
- Ability to interact with tact and courtesy and maintain a professional demeanor
- Ability to understand and follow work-related directions and instructions
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| Minimum Qualifications: |
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- Graduation from an accredited high school or equivalent plus four (4) years of experience working in in an automotive or equipment services environment engaging/interacting as a liaison between the customer and organization.
- Combination of equivalent experience and education may substitute for the minimum qualifications.
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| Licenses and Certifications Required: |
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- Requires a Class C driver's license.
- May be required to obtain an appropriate Commercial Driver's License (CDL) within 120 days of employment with the City.
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