City of Austin - JOB DESCRIPTION

Administrator, Aviation Parking Services

Under general direction, this position oversees the Department of Aviation’s Parking Operation Services for airport customers, personnel, and the general public.

1. Administers all aspects of parking operations such as, revenue accountability, finance and accounting reporting, review of monthly billing, traffic flow analysis, employee parking, customer satisfaction/service, etc.
2. Analyzes parking and transportation needs and develop short and long range plans to meet those needs.
3. Submits monthly revenue reports for all locations and recommends improvements for generating additional revenue.
4. Develops and maintains the division's operating budget and make fiscal recommendations for capital improvements.
5. Meets with local businesses or community groups to exchange information or coordinate lease and parking space rentals.
6. Ensures cash receipts and tickets are processed by utilizing established internal controls and procedures.
7. Collaborates with management company to ensure maximum utilization of available personnel and optimum usage of all parking garages and lots to include identifying staffing needs for daily operation.
8. Is responsible for the development and coordination of security and maintenance, which may include conducting facility inspections to ensure the safety and availability of all parking garages/lots.
9. Is responsible for monitoring parking trends to create and maintain a competitive edge for the parking facility.
10. Authorizes and approves the purchase of supplies, services, and materials associated with the administration and operation of the facilities.
11. Addresses customer complaints and inquires and may assist in the resolution of conflicts and difficult situations.
12. Researches relevant forecast data and develops plans to synchronize operating plans, budgets, and organizational design with forecast demand.
13. Collects, analyzes, and reports performance data to include making benchmark comparisons of parking services, identifying benefits and features of comparable organizations, and reporting industry standards.

Provide leadership, work assignments, evaluation, training, and guidance to others.

• Knowledge of administrative and business principles and practices used in the management and operations of large parking facilities.
• Knowledge of contract management and procurement of services. 
• Knowledge of the airport ground transportation industry, its business process, and organizational/operational matrix.
• Knowledge of quantitative modeling and evaluation methodologies.
• Skill in managing construction and installation activities on assigned projects.
• Skill in effectively managing a revenue enterprise.
• Skill in effective oral and/or written communication.
• Skill in establishing and maintaining good working relationships with City and none-city employees at all levels, and the public.
• Skill in using a personal computer, including spreadsheet, word processing, database and presentation software.
• Ability to manage multi-disciplines such as, maintenance of facilities and other operational needs.
• Ability to demonstrate time management skills to ensure completion of tasks within established deadlines.
• Ability to exercise good judgment, tact and diplomacy.
• Ability to read, interpret, and explain financial reports, balance sheets, legal documents, rules and regulations, etc.
• Ability to apply standard techniques of research and analysis and make recommendations in the area of parking and parking business.

• Bachelor's degree in a related field, plus five (5) years of work experience related to the job, three (3) years of which were in contract administration or program and leadership capacity.
• Equivalent combination of education and/or work experience in parking facilities may be substituted for the above requirements.

A valid Texas Driver License.