Data is as of 6/15/2025.
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City of Austin - JOB DESCRIPTION

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Business Process Specialist
FLSA: Standard/Exempt EEO Category: (20) Professionals
Class Code: 11237 Salary Grade: ZD1
Approved: July 26, 2013 Last Revised: March 14, 2025

Purpose:
 
Under general supervision, this position performs professional level work involving research and analysis of a variety of routine/semi routine administrative and operational support duties in the area of project management, quality management, performance measurement, change management and business process improvement. Provides support and assistance to senior process consultants, auditors and team leaders. 
Duties, Functions and Responsibilities:
  Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.
  1. Assists in planning, executing and closing projects in a variety of operational and/or administrative situations related to specific assignments/areas.
  2. Develops and maintains databases to support data analysis and research findings for business projects.
  3. Assists in preparation of recommendations for implementation of new or revised policies, procedures, and/or process changes/improvements.
  4. Writes reports that summarize findings, data collection techniques, implementation options, etc.
  5. Establishes project schedules using project planning software/tools, updates, and maintains project status reports. Communicates project/process status.
  6. Conducts research, analyzes trends, determines accuracy and relevancy of data/information, and uses sounds judgment to evaluate alternatives.
  7. Facilitates and documents meetings, action items, and processes using flowcharting methodologies.
  8. Maintains positive working relationships with managers, supervisors, employees and other stakeholders to gain their cooperation and support.
Responsibilities - Supervisor and/or Leadership Exercised:
  None.
Knowledge, Skills, and Abilities:
  Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
  • Knowledge of business strategies, objectives, planning, development and management processes and process improvement.
  • Knowledge of research methodologies, cost/benefit analysis, statistics and financial modeling.
  • Knowledge of applicable City of Austin, state and federal statutes, ordinances and codes.
  • Knowledge of performance measures, quality improvement programs and project management methods.
  • Skill in oral and written communication using a variety of formats including: print communication, electronic format, presentations and telephonic.
  • Skill in using computers and related software applications.
  • Skill in data analysis and problem solving.
  • Ability to quickly recognize and analyze irregular data and situations.
  • Ability to work independently and with teams.
Minimum Qualifications:
 
  • Graduation with a Bachelor’s degree from an accredited college or university with major coursework in a field related to the job, plus one (1) year experience related to the job.
  • Experience may be substituted for education up to a maximum of four (4) years.
Licenses and Certifications Required:
  None.

This description is intended to indicate the kinds of tasks and levels of work difficulty required of the position given this title and shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of management to assign, direct and control the work of employees under supervision. The listing of duties and responsibilities shall not be held to exclude other duties not mentioned that are of similar kind or level of difficulty.