Data is as of 6/15/2025.
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City of Austin - JOB DESCRIPTION

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Claims and Collection Supervisor
FLSA: Standard/Exempt EEO Category: (20) Professionals
Class Code: 11595 Salary Grade: GA2
Approved: October 24, 1997 Last Revised: February 14, 2025

Purpose:
 

Under general direction, this position supervises the tracking and collection of payments for City Claims and delinquent accounts and responds to customer inquiries regarding these accounts including the generation of correspondence.
Duties, Functions and Responsibilities:
  Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.
  1. Manages the daily activities and operations of the claims and collections section of the Austin Energy’s Risk Management group.
  2. Interprets and applies credit and collections policies, procedures and regulations. 
  3. Identifies gathers, analyzes and evaluates data, generates reports and maintain records related to the claims collection process.
  4. Maintains a working knowledge of legal issues pertaining to claims, collection and litigation issues.
  5. Recommends settlement amounts pending approval of litigation attorneys to settle personal injury and/or
  6. Property damage claims.
  7. Identifies and advises appropriate departments of problems or situations which present a potential liability to the City.
Responsibilities - Supervisor and/or Leadership Exercised:
 

Responsible for the full range of supervisory activities including selection, training, evaluation, counseling and recommendation for dismissal.
Knowledge, Skills, and Abilities:
  Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
  • Knowledge of credit and collections processes and procedures and related legal issues and documents.
  • Knowledge of general billing and account processing procedures.
  • Knowledge of contract language related to payment agreements.
  • Knowledge of general office practices and procedures.
  • Knowledge of and skill in customer service procedures.
  • Knowledge of city practice, policy and procedures.
  • Knowledge of supervisory and managerial techniques and methods.
  • Skill in oral and written communication.
  • Skill in handling multiple tasks and prioritizing.
  • Skill in using computers and related software.
  • Skill in planning and organizing.
  • Ability to work with frequent interruptions and changes in priorities.
  • Ability to respond to customer inquiries.
  • Ability to establish and maintain good working relationships with other City employees and the public.
Minimum Qualifications:
 
  • Graduation with a Bachelor’s degree from an accredited college or university with major coursework in Business, Finance, Accounting, Public Administration or a related field plus two (2) years’ experience in billing, collections, customer service, account processing or related area of which one (1) year of experience is in a lead or supervisory capacity.
  • Combination of education and relevant work experience.
Licenses and Certifications Required:
 

Texas Department of Insurance Adjuster's License - Property Damage or All Lines designation

This description is intended to indicate the kinds of tasks and levels of work difficulty required of the position given this title and shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of management to assign, direct and control the work of employees under supervision. The listing of duties and responsibilities shall not be held to exclude other duties not mentioned that are of similar kind or level of difficulty.