Data is as of 6/15/2025.
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City of Austin - JOB DESCRIPTION

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Dispatcher I
FLSA: Standard/Non-Exempt EEO Category: (60) Admin/Supp
Class Code: 12910 Salary Grade: BB3
Approved: October 24, 1997 Last Revised: March 07, 2025

Purpose:
 

Under general supervision, this position performs duties related to receiving and transmitting information and dispatching crews and equipment.
Duties, Functions and Responsibilities:
  Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.
  1. Answers telephone, routing calls as appropriate. Answers citizen questions and provide assistance. Operates 2-way radio dispatcher/pager.
  2. Dispatches service and trouble calls to field service personnel.
  3. Loans rental pool vehicles to authorized employees, etc.
  4. Answers questions concerning division/section operations.
  5. Monitors radio and take action as needed.
  6. Files papers, materials, etc.
  7. Enters data into computer concerning dispatch times, personnel, actions, etc.
  8. Records data on appropriate form/log, etc. Compiles data/information for reports, cost estimates, etc.
  9. Mails materials.
  10. Coordinates activities with other divisions, departments, etc.
Responsibilities - Supervisor and/or Leadership Exercised:
  None.
Knowledge, Skills, and Abilities:
  Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
  • Knowledge of basic radio codes and operations of the dispatch console.
  • Knowledge of procedures involved in dispatching customer services.
  • Knowledge of basic office procedures.
  • Knowledge of streets and highways in Austin/Travis county area.
  • Knowledge of city practices, policies, and procedures.
  • Knowledge of safety practices and procedures.
  • Skill in oral and written communication.
  • Skill in planning and organizing.
  • Skill in using computers and related software applications.
  • Skill in handling multiple tasks and prioritizing.
  • Ability to respond quickly and handle conflict and uncertain situations.
  • Ability to use two-way radios.
  • Ability to work with frequent interruptions and changes in priorities.
  • Ability to establish and maintain good working relationships with City employees and the public.
Minimum Qualifications:
 

Graduation from an accredited high school or equivalent, plus one (1) year of dispatching or using two-way communication equipment or related experience.
Licenses and Certifications Required:
  None.

This description is intended to indicate the kinds of tasks and levels of work difficulty required of the position given this title and shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of management to assign, direct and control the work of employees under supervision. The listing of duties and responsibilities shall not be held to exclude other duties not mentioned that are of similar kind or level of difficulty.