Data is as of 6/15/2025.
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City of Austin - JOB DESCRIPTION

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Utility Services Specialist
FLSA: Standard/Non-Exempt EEO Category: (50) Para-Prof
Class Code: 18951 Salary Grade: GC4
Approved: April 09, 1999 Last Revised: February 06, 2025

Purpose:
 

Under general supervision, this position provides technical utility support to internal and external customers.
Duties, Functions and Responsibilities:
  Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.
  1. Coordinates utility requirements for internal and external customers, determines proper equipment necessary to meet the customers utility demand.
  2. Evaluates metering data, determining specialized needs, and assigns appropriate classification.
  3. Resolves customer inquiries related to establishing utility services, billing processes and procedures, costs and service rates, service regulations, and availability of services.
  4. Schedules and coordinates the deployment of field personnel delivering utility services, and ensures proper maintenance of utility equipment.
  5. Researches and determines fiscal requirements in connection with subdivision development, re-subdivision and commercial utility service extensions.
  6. Interprets blueprints, plans, and maps to ensure compliance with codes, ordinances and statutes.
  7. Maintains data from various databases containing historical data, utility installations, and inventory monitoring.
  8. Researches and investigates utility billing records and various technical utility service records to assess fees and charges from tampering, equipment failures, and billing errors.
Responsibilities - Supervisor and/or Leadership Exercised:
  None.
Knowledge, Skills, and Abilities:
  Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
  • Knowledge of the applicable principles, laws, rules, regulations and practices of utility service operations.
  • Knowledge of customer relations, principles, and practices.
  • Knowledge utility billing procedures, fee schedules or rate structures.
  • Knowledge of general construction practices.
  • Skill in oral and written communication.
  • Skill in using computers and related software applications.
  • Skill in data analysis and problem solving.
  • Skill in handling multiple tasks and prioritizing.
  • Skill in planning and organizing.
  • Skill in handling conflict and uncertain situations.
  • Ability to work with frequent interruptions and changes in priorities.
  • Ability to establish and maintain good working relationships with City employees and the public
Minimum Qualifications:
 

Graduation from an accredited high school or equivalent, plus two (2) years experience in customer/consumer service for utility/construction or related services.
Licenses and Certifications Required:
 

Texas Class C Driver License.

This description is intended to indicate the kinds of tasks and levels of work difficulty required of the position given this title and shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of management to assign, direct and control the work of employees under supervision. The listing of duties and responsibilities shall not be held to exclude other duties not mentioned that are of similar kind or level of difficulty.