Data is as of 6/15/2025.
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City of Austin - JOB DESCRIPTION

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Division Manager, Austin Water Operational Training
FLSA: Standard/Exempt EEO Category: (20) Professionals
Class Code: 13035 Salary Grade: TH9
Approved: February 08, 2017 Last Revised: February 12, 2025

Purpose:
 

This position oversees Austin Water’s (AW) Operational Training division, which is responsible for educating, developing, and retaining employees. This position develops, oversees, and implements technical training, development, educational, safety, and required industry certification classes and programs and the AW Operational onboarding program.
Duties, Functions and Responsibilities:
  Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.
  1. Designs, develops, implements, and evaluates the effectiveness of the department’s license certification training, operational employee onboarding program, safety training, technical training, and related programs ensuring compliance with Local, State, and Federal regulations and industry specific regulations and requirements.
  2. Leads, implements, and facilitates utility training programs and partners with executive leadership to provide direction to achieve planned objectives.
  3. Oversees and coordinates departmental and contracted training programs in various formats. Oversees and coordinates the use of the Govalle Occupational Development Support Center.
  4. Assesses the effectiveness of organizational operational training and drives the development of strategic systems, processes, tools, and plans. Develops intervention strategies to improve operational training performance.
  5. Identifies immediate and future learning and development opportunities by collaborating with leaders; researching emerging trends, new technologies, concepts, and techniques; and collecting data from surveys, audits, and other assessment tools. Determines any performance gaps and potential solutions. Develops short- and long-range strategies, goals, and action plans to meet those needs.
  6. Facilitates organizational change management to support department’s core values and strategic directives.
  7. Provides data and reports to address organizational and business issues, strategies, and practices.
  8. Develops key metrics to measure effectiveness of enterprise-wide initiatives and programs.
  9. Prepares, presents, and monitors the division budget; ensures division operates within appropriate budget; and manages and oversees contracts through performance monitoring, preparing scope of work and specifications, and resolving issues with vendors.
Responsibilities - Supervisor and/or Leadership Exercised:
 

Responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for dismissal.
Knowledge, Skills, and Abilities:
  Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
  • Knowledge of technical certification and training processes.
  • Knowledge of business process development, quality methodologies, and root cause analyses.
  • Knowledge of supervisory and managerial techniques and principles.
  • Knowledge of public administration, adult learning principles, and instructional systems design.
  • Knowledge of group dynamics.
  • Knowledge of program planning and administration.
  • Skill in developing and delivering training programs and presentations.
  • Skill in oral and written communications.
  • Skill in handling hostile conflict and uncertain situations.
  • Skill in handling multiple tasks and prioritizing.
  • Skill in using computers and related software applications.
  • Skill in data analysis and problem solving.
  • Ability to quickly recognize and analyze irregular events.
  • Ability to think strategically while maintaining an appreciation and understanding of past practices.
  • Ability to work with frequent interruptions and changes in priorities.
Minimum Qualifications:
 
  • Graduation with a Bachelor’s degree from an accredited college or university with major coursework in a field related to the job, plus six (6) years of related experience, including two (2) years of experience which were in a supervisory capacity.
  • Experience may substitute for education up to four (4) years.
Licenses and Certifications Required:
 
  • Valid Texas Class C Drivers License.

This description is intended to indicate the kinds of tasks and levels of work difficulty required of the position given this title and shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of management to assign, direct and control the work of employees under supervision. The listing of duties and responsibilities shall not be held to exclude other duties not mentioned that are of similar kind or level of difficulty.