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City of Austin - JOB DESCRIPTION

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Community Health Worker I
FLSA: Standard/Non-Exempt EEO Category: (50) Para-Prof
Class Code: 10203 Salary Grade: JD4
Approved: Last Revised: April 28, 2022

Purpose:
 

Under direct supervision, this position provides culturally congruent health education and navigation services. Community Health Workers will work with program staff and community providers to improve health outcomes.
Duties, Functions and Responsibilities:
  Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.
  1. Provides culturally congruent health education to clients and groups.
  2. Assists clients in accessing community resources and other basic need support.
  3. Identifies client needs and connects client to appropriate resources.
  4. Identifies and documents cultural and socioeconomic barriers between clients and service providers.
  5. Identifies target population gatekeepers and outreach sites and conducts community outreach as requested.
  6. Provides continuous coaching and support for clients to sustain active participation in their personal health management, which may include performing home visits and assisting clients in appointments with primary care providers or other service providers.
  7. Maintains electronic health records and client information in accordance with HIPPA privacy standards.
  8. Facilitates communication and coordinates services between service providers and clients.
  9. Collaborates with other program staff to support continuum of services/care.
  10. Expands knowledge and understanding of community resources, services, and programs.
Responsibilities - Supervisor and/or Leadership Exercised:
  None.
Knowledge, Skills, and Abilities:
  Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
  • Knowledge of community and family environmental conditions that affect a client’s social adjustment.
  • Knowledge of principles of culture, cultural competency, and cultural humility.
  • Knowledge of public health and social service resources.
  • Knowledge of principles and practices of case management.
  • Knowledge of personal computers and word processing software.
  • Knowledge of reporting procedures.
  • Skill in communicating both orally and in writing.
  • Skill in planning and organizing.
  • Skill in establishing and maintaining effective working relationships with supervisors, co-workers, officials, clients, providers, regulatory agencies, and the public.
  • Ability to demonstrate cultural and linguistic competency.
  • Ability to work with and relate to individuals and families from diverse backgrounds and experiences.
  • Ability to recognize and address barriers to care that result in better outcomes.
  • Ability to plan and share culturally appropriate health information.
  • Ability to complete applications for assistance.
  • Ability to handle difficult situations with clients, providers, or others in a professional manner.
  • Ability to manage multiple and simultaneous responsibilities and to prioritize scheduling of work.
  • Ability to maintain strict confidentiality as required by HIPAA and Texas privacy laws.
Minimum Qualifications:
 

Graduation from an accredited high school or equivalent, plus one (1) year of related experience providing services in a community setting.
Licenses and Certifications Required:
 

Successful completion of the State of Texas Community Health Worker certification within twelve (12) months of employment.

This description is intended to indicate the kinds of tasks and levels of work difficulty required of the position given this title and shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of management to assign, direct and control the work of employees under supervision. The listing of duties and responsibilities shall not be held to exclude other duties not mentioned that are of similar kind or level of difficulty.