City of Austin - JOB DESCRIPTION

Community Health Worker II

Under general supervision, this position provides culturally congruent health education and navigation services. Community Health Workers will work with program staff and community providers to improve health outcomes.

1. Provides culturally congruent health education to clients and groups.
2. Assists clients in accessing community resources and other basic need support.
3. Identifies client needs and connects client to appropriate resources.
4. Identifies, documents, and addresses cultural and socioeconomic barriers between clients and providers.
5. Identifies target population gatekeepers and outreach sites and conducts community outreach as requested.
6. Provides continuous coaching and support for clients to sustain active participation in their personal health management. Responsibility may include performing home visits and assisting clients in appointments with primary care providers or other service providers.
7. Maintains electronic health records and client information in accordance with HIPPA privacy standards.
8. Facilitates communication and coordinates services between service providers and clients.
9. Collaborates with other program staff to support continuum of services/care.
10. Expands knowledge and understanding of community resources, services, and programs.

• Knowledge of community and family environmental conditions that affect a client’s social adjustment.
• Knowledge of principles of culture, cultural competency, and cultural humility.
• Knowledge of principles and practices of case management.
• Knowledge of public health and social service resources.
• Knowledge of personal computers and word processing software.
• Knowledge of reporting procedures.
• Skill in communicating both orally and in writing.
• Skill in establishing and maintaining effective working relationships with supervisors, coworkers, officials, clients, providers, regulatory agencies, and the public.
• Skill in planning and organizing.
• Ability to demonstrate cultural and linguistic competency.
• Ability to recognize and address barriers to care that result in better outcomes.
• Ability to plan and share culturally appropriate health information.
• Ability to work with and relate to individuals and families from diverse backgrounds and experiences.
• Ability to use critical thinking and apply cultural sensitivity to interactions with the general public.
• Ability to perform assigned duties in the absence of close supervision
• Ability to complete applications for assistance.
• Ability to handle difficult situations with clients, providers, or others in a professional manner.
• Ability to manage multiple and simultaneous responsibilities and to prioritize scheduling of work.
• Ability to maintain strict confidentiality as required by HIPAA and Texas privacy laws.

Graduation from an accredited high school diploma or equivalent, plus three (3) years of related experience providing services in a community setting, including two (2) years of experience working as a Community Health Worker.

Must possess a State of Texas Community Health Worker certification.