City of Austin - JOB DESCRIPTION

Electric Metering Investigations Supervisor

Under general direction, this position oversees meter investigations in support of essential electrical operations, including automated and non-automated electric and water utility equipment.

1. Oversees technicians performing tampering investigations, installations, maintenance, and repairs of electrical/electronic metering equipment in a 24/7 operation to protect and prevent lost revenue.
2. Oversees physical inspection of commercial and residential services that can exceed 200 amps to ensure correct current transformer ratio calculation is applied and that tampering is not present.
3. Represents Austin Energy (AE) as a subject matter expert with government authorities, City of Austin (COA) departments, internal business sections, customers, vendors, contractors, electricians, etc.
4. Develops, monitors, and maintains computer databases and spreadsheets that sustain solid record keeping, schedules, equipment inventories, purchasing, and productivity/work product reports.
5. Oversees preparation of documents and evidence for administrative and criminal hearings regarding investigations of tampering resulting in revenue loss for COA.
6. Researches, evaluates, and recommends new technology and tools for revenue protection.
7. Develops, analyzes, monitors, and tracks budget, schedules, and projects/activities based on data analytics.

Responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for dismissal.

• Knowledge of AE's "Utility Criteria Manual" and how it applies to metering and electric distribution and construction.
• Knowledge of AE and OSHA safety rules and regulations.
• Knowledge of the technical aspects of AE's Transmission and Distribution system.
• Knowledge of procedures of inspection and approval processes.
• Knowledge of utility information systems such as CIS, MWM, CC&B, DataRaker, etc.
• Knowledge of communications and data retrieval methods and devices for electrical metering.
• Knowledge of purchasing, procurement, payment, and budget procedures.
• Knowledge of applicable processes, techniques, and methods.
• Knowledge of supervisory and management techniques.
• Knowledge of developing performance measures.
• Skill in establishing and maintaining effective and professional working relationships with City employees and the general public.
• Skill in providing business justifications via compelling oral and written communications.
• Skill in planning, organizing, and managing workload.
• Skill in communicating to small and large groups, formally and informally.
• Skill in using computers, spreadsheets, and database applications and in programming electronic metering devices.
• Skill in assigning and monitoring the work of others.
• Ability to identify and assess potential process improvements.
• Ability to handle hostile conflicts and uncertain situations with sensitivity, tact, and diplomacy.
• Ability to implement effective safety and training programs.
• Ability to effectively manage multiple programs, projects, and tasks.
• Ability to compile and present division reports.
• Ability to work with frequent interruptions and changes in priorities.

Graduation from an accredited high school or equivalent, plus six (6) years of experience in a field to the job, including two (2) years of experience which were in a lead or supervisory capacity.

Valid Texas Class C Driver License.