| Purpose: |
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Under minimal supervision, this position is responsible for leading IT business solution analysis through a process that focuses on strategic alignment with enterprise and/or departmental objectives. This position proactively initiates, plans, leads, and provides consultation on analytical and creative strategies to resolve business and technical issues and gaps confronting management in the area of planning and implementing technology solutions. |
| Duties, Functions and Responsibilities: |
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Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.
- Directs and manages business analysis of enterprise- and/or corporate-level information technology initiatives from idea to outcome.
- Conducts an intake and interview process of highly complex or at-risk initiatives to determine business needs and/or opportunities, high-level requirements, and other key factors that impact scope, schedule, budget, and relevant laws or regulations.
- Conducts market research, evaluates potential existing solutions, and presents analysis results to leadership of recommended solutions that meet strategic and other objectives.
- Develops and leads the elicitation of business requirements, including functional and technical.
- Liaises between technology teams and non-technical teams and translates complex technical terminology and issues into digestible language that addresses anticipated impacts on business functions.
- Develops influential business cases for leadership decision making.
- Conducts workflow analysis of current and future states.
- Composes solicitation documents, including Requests for Proposals, Requests for Information, or Requests for Quote for external services.
- Performs post-implementation analysis of the solution and presents the analysis to leadership, including recommended remedial actions if objectives are not being met.
- Estimates the resources and participants needed to achieve the request intake goals and, where required, negotiates with other department managers for the acquisition of required personnel from within the City of Austin.
- Communicates analysis expectations to project sponsor, team members, and stakeholders in a timely and clear fashion and facilitates status review meetings.
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| Responsibilities - Supervisor and/or Leadership Exercised: |
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May provide leadership, work assignments, evaluation, training, and guidance to others.
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| Knowledge, Skills, and Abilities: |
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Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
- Knowledge of fiscal planning and budget preparation
- Knowledge of information technology business analysis principles, concepts, and practices.
- Knowledge of internet and network architecture.
- Knowledge of operating principles and information systems hardware and software.
- Skill in developing process models and data flow diagrams.
- Skill in selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new concepts.
- Skill in facilitating meetings of diverse stakeholders.
- Ability to elicit written business requirements and models.
- Ability to identify and evaluate existing solutions for compatibility.
- Ability to translate complex technical language for non-technical personnel.
- Ability to accurately identify/determine customer needs and take appropriate actions and/or steps to address identified needs.
- Ability to recognize, value, and include different perspectives, experiences, approaches, and cultures in achieving organizational goals.
- Ability to gain and maintain the trust and confidence of others and the organization through consistency and reliability.
- Ability to give, receive, or share thoughts, ideas, perspective, and data to create shared understanding.
- Ability to inspire, motivate, and influence others to achieve individual and collective goals.
- Ability to make sound decisions in a timely manner that solve issues and stand the test of time.
- Ability to recognize, plan, focus upon, and work toward what is most important or critical.
- Ability to recognize strengths and areas for improvement in others and to provide opportunities, guidance, and encouragement to build skills and capacity.
- Ability to recognize, manage, and resolve conflict efficiently and equitably.
- Ability to see a broad view of an issue or challenge across typical organizational lines and beyond the present.
- Ability to create, convey, and instill a unified vision and purpose.
- Ability to see past the moment and adapt to a rapidly changing environment.
- Ability to achieve organizational goals and objectives.
- Ability to navigate relationships involving complex, emotional, and/or value-based issues to influence and achieve positive results.
- Ability to define, analyze, and find solutions for difficult or complex problems.
- Ability to view the big picture.
- Ability to quickly become familiar with emerging technologies.
- Ability to identify trends as well as isolated events.
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| Minimum Qualifications: |
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- Graduation with a Bachelor’s degree from an accredited college or university with major course work in a field related to the job, plus six (6) years of experience in a related field.
- Experience may substitute for education for up to four (4) years.
- Graduation with a Master's degree from an accredited college or university in a related field may substitute for two (2) years of experience.
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| Licenses and Certifications Required: |
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None.
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