City of Austin - JOB DESCRIPTION

Security Operations Supervisor

Under general direction, this position implements policies and methods to protect against threats across the utility and supervises the activities and operations of security personnel, plan, and coordinate security activities to safeguard  assets, employees, and guests. 

1. Implements security standards, policies, and procedures related to physical security and ensures security procedures are followed.
2. Assesses risk to mitigate potential consequences of incidents and develops a plan to respond to incidents.
3. Oversees operations and coordinates all emergency/crisis management operations providing a timely response to incidents as needed.
4. Provides operation support and management services for the Security Officer Contract to include contract compliance and training.
5. Serves as primary contact for disseminating information regarding security-related incidents to Security Management.
6. Responds to medical emergencies, bomb threats, fire alarms, or intrusion alarms, following emergency response procedures; and directs and participates in emergency management and contingency planning drills.
7. Develops, conducts, supports, or assists in government/regulation agencies’ reviews and internal corporate evaluations/assessments of the overall effectiveness of facility and corporate security processes.
8. Coordinates security operations or activities with public law enforcement, fire, EMS, and other agencies.
9. Prepares reports or makes presentation on internal investigations, losses, or violations of regulations, policies, and procedures. Confirms presence and activities of scheduled security officers at assigned sites.
10. Performs as a liaison for internal customers to provide assessments and program implementation for site security services to meet business needs.

Responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for dismissal.

• Knowledge of supervisory and managerial techniques and principles.
• Knowledge of security/emergency equipment and its operations.
• Knowledge of security/safety practices and procedures.
• Knowledge of fiscal planning and budget preparation.
• Knowledge of Federal, State, and Local laws and ordinances.
• Knowledge of City practices, policies, and procedures.
• Knowledge of critical infrastructure security requirements and protocols.
• Knowledge of electronic security systems.
• Knowledge of contractor management and compliance.
• Skill in oral and written communication.
• Skill in handling multiple tasks and prioritizing.
• Skill in using computers and related software applications.
• Skill in planning and organizing.
• Skill in data analysis and problem solving.
• Skill in handling conflict, hostility, and uncertain situations.
• Skill in developing and implementing high-level, high-risk operations in a security control center.
• Ability to work with frequent interruptions and changes in priorities.
• Ability to collect, analyze, and interpret applicable data.
• Ability to quickly recognize and analyze irregular events.
• Ability to establish and maintain good working relationships with other City employees and the public.
• Ability to work during emergencies or bad weather conditions as essential personnel
• Ability to participate in on-call program and work both scheduled and unscheduled overtime.
• Ability to work varying shifts that include weekends and holidays.
• Ability to meet and maintain driver eligibility standards detailed in the City of Austin Driver Safety Program.

• Graduation with a Bachelor’s degree from an accredited college or university with major coursework in a field related to the job, plus four (4) years of security management experience, including (1) year of lead or supervisory experience.
• Experience may substitute for education up to a maximum of four (4) years.

Valid Texas Class C Driver License