City of Austin - JOB DESCRIPTION

Security Operations Center Officer

This position monitors a variety of security technologies including access control, video surveillance, and alarm systems to provide security services for all properties and act as shift point of contact by providing training, technical guidance, or support during security-related incidents.

1. Oversees security and access control procedures for all security posts and acts as point of contact to ensure the safety and security of all properties.
2. Monitors a wide network of security alarms and cameras, responds to alarms, and investigates and resolves threats.
3. Serves as primary center contact, disseminating information regarding security-related incidents to management and the security team and providing technical guidance or support.
4. Identifies and notifies management of vacant security posts.
5. Provides direction and training to site officers and contract employees as needed to accomplish service goals.
6. Monitors welfare of security personnel working after-hours and remote assignments.
7. Provides periodic reports to management regarding site activities, irregularities, and identifying needed action.
8. Maintains the security and confidentially of sensitive security information.
9. Assists various law enforcement agencies, provides customer service, investigates complaints, and provides recommendations for resolution of complaints.

May provide training, and guidance to others.

• Knowledge of Federal, State, and Local laws and ordinances.
• Knowledge of City practices, policies, and procedures.
• Knowledge of training techniques and principles
• Knowledge of critical infrastructure security requirements and protocols.
• Knowledge of electronic security systems.
• Skill in oral and written communication.
• Skill in using computers and related software applications.
• Skill in using Microsoft applications.
• Skill in using access control systems.
• Skill in handling multiple tasks and prioritizing.
• Skill in handling conflict and uncertain situations.
• Skill in data analysis and problem solving.
• Ability to work in a high-level, high-risk security environment.
• Ability to work with frequent interruptions and changes in priorities.
• Ability to document incidents in Microsoft Word.
• Ability to quickly recognize and analyze irregular events.
• Ability to utilize radio equipment, complying with Federal communication guidelines.
• Ability to establish and maintain effective communication and working relationships with City employees and the public.
• Ability to provide excellent customer service.
• Ability to effectively communicate with the Security team and law enforcement during stressful situations.
• Ability to work during emergencies or bad weather.
• Ability to participate in on-call program and work both scheduled and unscheduled overtime.
• Ability to work varying shifts that include weekends, holidays and possible 12-hour day.
• Ability to climb stairs, walk for extended periods of time, and perform foot patrol.
• Ability to meet and maintain driver eligibility standards detailed in the City of Austin Driver Safety Program.

Graduation from an accredited high school or equivalent, plus two (2) years of experience providing security services in Security Operation Center.

Valid Texas Class C Driver License