City of Austin - JOB DESCRIPTION

Transportation Mobility Service Officer I

Under general supervision, this position patrols assigned areas of the City to expedite flow of vehicular traffic by reporting, correcting, and addressing mobility issues; and enforces State and City laws and ordinances.

1. Patrols assigned area to direct and expedite the flow of vehicular traffic by reporting, correcting, and addressing mobility issues.
2. Enforces parking regulations and issues citations for violations of State and City laws and ordinances; testifies in court for contested hearings.
3. Marks vehicles to detect abuse of timed areas; immobilizes or impounds vehicles or property in violation of State and City laws and ordinances.
4. Monitors and reports major thoroughfares and intersections to identify and report inefficient roadway operations or faulty traffic signal timing and sequencing issues. Collaborates with and assists traffic engineers by reporting mobility issues.
5. Reports roadway hazards that impede the normal traffic flow.
6. Responds to minor traffic collisions to direct and expedite the flow of traffic.
7. Monitors and attends installed temporary traffic barricades during special events or non-standard occurrences.
8. Answers questions concerning parking payment options and zones and provides wayfinding assistance to the public.
9. Completes reports, maintains logs, and responds to other correspondence from City employees and the public.

• Knowledge of State and City laws and ordinances, municipal codes, and regulations.
• Knowledge of City and departmental policies and procedures.
• Knowledge of City streets and places of interest.
• Skill in handling multiple tasks and prioritizing.
• Skill in handling conflict, difficult, and uncertain situations.
• Skill in responding calmly to emergency situations.
• Skill in effective oral and written communication.
• Skill in using computers and related software.
• Skill in the use of hand tools and measuring devices.
• Ability to write complete, accurate, and timely reports.
• Ability to testify in court regarding facts in contested citation.
• Ability to safely direct traffic.
• Ability to read, interpret, and apply State and City laws and ordinances, as well as City and department policies and procedures.
• Ability to exercise discretion in issuance of citations and impoundment of vehicles.
• Ability to use communication devices to include but not limited to a two-way radio or SMS and hand-held citation devices.
• Ability to provide minor mechanical assistance to disabled vehicles.
• Ability to work outside in all kinds of inclement weather conditions.
• Ability to obtain CPR and First Aid certification.
• Ability to quickly recognize and analyze irregular events.
• Ability to establish and maintain effective communication and working relationships with City employees and the public.
• Ability to be certified to carry OC/pepper spray.
• Ability to safely operate a motor vehicle, moped/motorcycle, and bicycle.
• Ability to handle physical requirements of the job.

Graduation from an accredited high school or equivalent, plus one (1) year of experience in customer service, public/municipal code enforcement, or in a related field.

• Valid Texas Class C Driver License.
• Must obtain CPR certification within six (6) months of hire.

Requires physical work with frequent standing and walking; lifting/carrying objects weighing up to sixty (60) pounds; reaching, bending, and stopping to mark vehicles and install vehicle immobilization devices. Requires field of vision to move quickly and safely direct traffic.