City of Austin - JOB DESCRIPTION

Transportation Mobility Service Officer Specialist

Under limited direction, this position serves as a subject matter expert in training and providing guidance to Transportation Mobility Service Officers to ensure compliance with parking and vehicular traffic regulations. 

1. Specializes in the development and implementation of technical training programs to ensure compliance with parking and transportation codes and ordinances.
2. Monitors compliance with applicable rules and regulations and responds to complex situations involving citizen complaints and investigates incidents and collisions.
3. Analyzes and reviews the impacts of new and existing program policies, including facilitating understanding and correct applications of new and existing transportation and parking policies, procedures, and practices.
4. Oversees quality control by evaluating statistical information, coordinating and participating in internal and external program audits.
5. Oversees design and delivery of parking operations training by analyzing processes and procedures and recommending changes where appropriate.
6. Responds to complex situations by providing technical expertise in enforcing parking and vehicular traffic code, ordinances, and investigations.
7. Enforces transportation code and parking regulations and issues citations for violations of State and City laws and ordinances and immobilizes and impounds vehicles.
8. Prepares and maintains required records and documentation.
9. Analyzes daily operations and provides recommendation for developing parking and traffic control strategies.
10. Responds to and prepares processes for minor traffic collisions to direct and expedite the flow of traffic. May provide basic first aid.
11. Responds to and handles escalated and difficult situations and resolves parking disputes.
12. Reviews and verifies authorization to use City right-of-way.
13. Monitors major thoroughfares and intersections throughout the City to identify and report inefficient roadway operations or faulty traffic signal timing and sequencing issues. Collaborates with and assists traffic engineers by reporting and investigating mobility issues.

Provides leadership, work assignments, evaluation, and guidance to others.

• Knowledge of State and City laws and ordinances, municipal codes, and regulations.
• Knowledge of City and departmental policies and procedures.
• Knowledge of quality assurance principles and practices.
• Knowledge of training principles and practices
• Skill in handling multiple tasks and prioritizing.
• Skill in handling conflict, difficult, and uncertain situations.
• Skill in data analysis and problem solving.
• Skill in evaluating program compliance with applicable laws, rules, regulations, codes, and statutes.
• Skill in developing quality assurance measures and analyzing program outputs.
• Skill in responding calmly to emergency situations.
• Skill in effective oral and written communication.
• Skill in using computers and related software.
• Skill in the use of hand tools and measuring devices.
• Ability to write complete, accurate, and timely reports.
• Ability to read, interpret, and apply State and City laws and ordinances, as well as City and department policies and procedures.
• Ability to work independently with minimal supervision to perform a variety of regular and special assignments.
• Ability to use communication devices to include but not limited to a two-way radio or SMS and hand-held citation devices.
• Ability to work outside in all kinds of inclement weather conditions.
• Ability to obtain CPR and First Aid certifications.
• Ability to quickly recognize and analyze irregular events.
• Ability to establish and maintain effective communication and working relationships with City employees and the public.
• Ability to be certified to carry OC/pepper spray.
• Ability to safely operate a motor vehicle, moped/motorcycle, and bicycle.
• Ability to handle physical requirements of the job.

Graduation from an accredited high school or equivalent, plus five (5) years of experience in public/municipal code enforcement or in a related field.

• Valid Texas Class C Driver License.
• CPR certification.

Requires physical work with frequent standing and walking; lifting/carrying objects weighing up to sixty (60) pounds; reaching, bending, and stopping to mark vehicles and install vehicle immobilization devices. Requires field of vision to move quickly and safely direct traffic.