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City of Austin - JOB DESCRIPTION

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Transportation Mobility Service Officer Lead
FLSA: Standard/Non-Exempt EEO Category: (40) Protect/Svc
Class Code: 10236 Salary Grade: OC5
Approved: Last Revised: April 15, 2022

Purpose:
 

Under the direction of the Supervisor, this position is responsible for leading, coordinating, and overseeing the day-to-day activities of Mobility Service Officers. 
Duties, Functions and Responsibilities:
  Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.
  1. Leads the work of Mobility Service Officers by assigning, scheduling, and assessing work; provides technical direction, determines priorities, and assesses the training needs of staff.
  2. Performs traffic control activities, patrolling duties, immobilizes and impounds vehicles, and other duties performed by Transportation Mobility Service Officers.
  3. Enforces and interprets transportation code and parking regulations and issues citations for violations of state and city laws and ordinances; immobilizes or impounds vehicles.
  4. Prepares and maintains performance records and documentation.
  5. Analyzes daily operations and provides recommendations for developing parking and traffic control strategies.
  6. Responds to and investigates incidents and complaints from the public, researches ticket complaints, testifies in court, and completes probable cause affidavits to assist in prosecution of transportation and parking violations.
  7. Responds to minor traffic collisions to direct and expedite the flow of traffic. May provide basic first aid.
  8. Responds to and handles escalated and difficult situations and resolves parking disputes.
  9. Monitors and reports major thoroughfares and intersections throughout the City to identify and report inefficient roadway operations or faulty traffic signal timing and sequencing issues. Collaborates with and assists traffic engineers by reporting and investigating mobility issues.
  10. Reports or remedies roadway hazards that impede the normal traffic flow.
  11. Monitors and attends installed temporary traffic barricades during special events or non-standard occurrences.
  12. Reviews and verifies authorization to use City right-of-way.
Responsibilities - Supervisor and/or Leadership Exercised:
 

Provides leadership, work assignments, evaluation, and guidance to others.
Knowledge, Skills, and Abilities:
  Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
  • Knowledge of State and City laws and ordinances, municipal codes, and regulations.
  • Knowledge of City and departmental policies and procedures.
  • Knowledge of City streets and places of interest.
  • Skill in handling multiple tasks and prioritizing.
  • Skill in handling conflict and difficult and uncertain situations.
  • Skill in data analysis and problem solving.
  • Skill in responding calmly to emergency situations.
  • Skill in effective oral and written communication.
  • Skill in using computers and related software.
  • Skill in the use of hand tools and measuring devices.
  • Ability to write complete, accurate, and timely reports.
  • Ability to testify in court regarding facts in contested citation.
  • Ability to safely direct traffic.
  • Ability to read, interpret, and apply state and city laws and ordinances, as well as city and department policies and procedures.
  • Ability to exercise discretion in issuance of citations and impoundment of vehicles.
  • Ability to work independently to perform a variety of regular and special assignments.
  • Ability to use communication devices to include but not limited to a two-way radio or SMS and hand-held citation devices.
  • Ability to provide minor mechanical assistance to disabled vehicles.
  • Ability to deal tactfully with difficult individuals and situations.
  • Ability to work outside in all kinds of inclement weather conditions.
  • Ability to obtain CPR and First Aid certification.
  • Ability to quickly recognize and analyze irregular events.
  • Ability to establish and maintain effective communication and working relationships with City employees and the public.
  • Ability to be certified to carry OC/pepper spray.
  • Ability to safely operate a motor vehicle, moped/motorcycle, and bicycle.
  • Ability to handle physical requirements of the job.
Minimum Qualifications:
 

Graduation from an accredited high school or equivalent, plus five (5) years of experience in public/municipal code enforcement or in a related field.
Licenses and Certifications Required:
 
  • Valid Texas Class C Driver License.
  • CPR certification.
Physical Requirements:
 

Requires physical work with frequent standing and walking; lifting/carrying objects weighing up to sixty (60) pounds; reaching, bending, and stopping to mark vehicles and install vehicle immobilization devices. Requires field of vision to move quickly and safely direct traffic.

This description is intended to indicate the kinds of tasks and levels of work difficulty required of the position given this title and shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of management to assign, direct and control the work of employees under supervision. The listing of duties and responsibilities shall not be held to exclude other duties not mentioned that are of similar kind or level of difficulty.