| Purpose: |
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Under general direction, this position is responsible for planning, organizing, and supervising the daily activities and operations of Mobility Services Officers. |
| Duties, Functions and Responsibilities: |
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Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.
- Develops and oversees the implementation of parking regulation processes and procedures; ensures adherence with quality standards and operational policies and procedures.
- Monitors compliance with applicable rules and regulations; responds to complex situations involving citizen complaints and investigates incidents and collisions.
- Monitors the impacts of new and existing program policies, facilitates understanding and ensures correct application of new and existing transportation policies, procedures, and practices.
- Participates in internal and external program audits.
- Oversees design and delivery of mobility services training by analyzing processes and procedures.
- Manages and monitors assigned budget and related expenditures; identifies budget concerns and prepares recommendations related to equipment purchases and operating expenses.
- Prepares and maintains required records and documentation.
- Analyzes mobility operations and trends; prepares and reviews maintenance reports and related expenditures; reviews technical service updates; researches industry best practices; oversees the implementation of improved processes and streamlined operational and technical activities.
- Responds to minor traffic collisions to direct and expedite the flow of traffic. May provide basic first aid. May determine need for emergency services.
- Monitors major thoroughfares and intersections throughout the City to identify and report inefficient roadway operations or faulty traffic signal timing and sequencing issues. Collaborates with and assists traffic engineers by reporting and investigating mobility issues.
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| Responsibilities - Supervisor and/or Leadership Exercised: |
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Responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for dismissal.
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| Knowledge, Skills, and Abilities: |
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Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
- Knowledge of State and City laws and ordinances, municipal codes, and regulations.
- Knowledge of City and departmental policies and procedures.
- Knowledge of supervisory and managerial techniques and principles.
- Knowledge of quality assurance principles and practices.
- Knowledge of training principles and practices
- Skill in handling multiple tasks and prioritizing.
- Skill in handling conflict and uncertain situations.
- Skill in data analysis and problem solving.
- Skill in evaluating program compliance with applicable laws, rules, regulations, codes, and statutes.
- Skill in developing quality assurance measures and analyzing program outputs.
- Skill in responding to emergency situations.
- Skill in effective oral and written communication.
- Skill in using computers and related software.
- Ability to write complete, accurate, and timely reports.
- Ability to read, interpret, and apply State and City laws and ordinances as well as City and department policies and procedures.
- Ability to work independently with minimal supervision to perform a variety of regular and special assignments.
- Ability to use communication devices to include but not limited to a two-way radio or SMS and hand-held citation devices.
- Ability to work outside in all kinds of inclement weather conditions.
- Ability to obtain CPR and First Aid certifications.
- Ability to quickly recognize and analyze irregular events.
- Ability to establish and maintain effective communication and working relationships with City employees and the public.
- Ability to be certified to carry OC/pepper spray.
- Ability to safely operate a motor vehicle, moped/motorcycle, and bicycle.
- Ability to handle physical requirements of the job.
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| Minimum Qualifications: |
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Graduation from an accredited high school or equivalent, plus six (6) years of experience in public/municipal code enforcement or in a related field, including two (2) of years of experience which were in a lead or supervisory capacity. |
| Licenses and Certifications Required: |
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- Valid Texas Class C Driver License.
- CPR certification.
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| Physical Requirements: |
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Requires light physical work with frequent standing and walking; lifting/carrying objects weighing up to sixty (60) pounds; reaching, bending, and stopping to mark vehicles and install vehicle boots. Requires field of vision to move quickly and safely direct traffic. |
