City of Austin - JOB DESCRIPTION

Utility Building Services Operations Manager

Under general direction with considerable latitude for the use of initiative and independent judgment, this position oversees the day-to-day operations of building maintenance, building operations, and custodial and grounds activities for the department.

1. Plans, organizes, and oversees the operations and reliability of utility facilities and general infrastructure systems.
2. Establishes and monitors preventative maintenance processes and programs, and facility inspection processes for on-going review of maintenance work by external agencies.
3. Develops, recommends, and administers policies, procedures, and processes in support of grounds and building maintenance operations; implements and monitors compliance with approved policies, procedures, and processes.
4. Administers procurement and fiscal management activities associated with building and grounds maintenance activities, to include oversight of contracts to ensure terms are met.
5. Oversees activities related to repair requests and responses to after-hour issues regarding the operational aspects of the facilities such as HVAC issues, fire alarm malfunctions, electrical outages, water leaks, etc.
6. Monitors the safety and accessibility of utility facilities. Serves as the point of contact for the department for code (e.g. ADA, Fire Life Safety) compliance issues, accessibility improvement projects, and/or other code related issues.
7. Updates and maintains list of all utility building equipment, including life cycle and replacement costs.
8. Participates in the development and administration of utility maintenance and operations budget; coordinates the allocation of resources following budget approval; and recommends approval of expenditures.
9. Collects and analyzes a variety of complex data and information, including coordination of utility costs and usage. Performs statistical analysis and summarizes findings in applicable reports or other communication mediums.

Responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for dismissal.

• Knowledge of fiscal planning and budget preparation.
• Knowledge of utility and City practices, policies, and procedures.
• Knowledge of technical aspects of maintenance and repair operations.
• Knowledge of supervisory and managerial techniques and principles.
• Knowledge of workspaces, design, and building maintenance systems.
• Knowledge of sustainability concepts and design practices.
• Knowledge of building automation systems (life safety alarm systems, mechanical and lighting controls).
• Skill in oral and written communications.
• Skill in handling multiple tasks and prioritizing.
• Skill in using computers and related software applications.
• Skill in managing multiple programs, projects, and tasks.
• Skill in negotiations and handling conflict resolution.
• Skill in analyzing complex data from various sources, synthesizing collected information, and developing sound decisions and recommendations.
• Skill in developing, reviewing, monitoring, and evaluating contracts for services and materials.
• Ability to quickly recognize and analyze irregular events.
• Ability to establish and maintain excellent communication and working relationships with City personnel and the public.

• Graduation with a Bachelor’s degree from an accredited college or university, plus three (3) years of experience in a related field, including (2) years of experience which were in a supervisory or management capacity.
• One (1) additional year of relevant experience may substitute for one (1) year of the required education with a maximum substitution of four (4) years