city seal

City of Austin - JOB DESCRIPTION

city seal

Div Mgr, Austin Water (AMI) Meter Services
FLSA: Standard/Exempt EEO Category: (20) Professionals
Class Code: 10273 Salary Grade: WH3
Approved: Last Revised: October 27, 2022

Purpose:
 

Uses comprehensive knowledge of principles, practices and procedures to organize and manage the operations maintenance, regulatory compliance, and assets of the Water Meter Operations Division, which includes administration and oversight of enabling Advanced Meter Infrastructure (AMI) software and systems for Austin Water.
Duties, Functions and Responsibilities:
  Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.
  1. Manages strategic oversight and administration of enabling AMI software and systems designed to capture metering required to support billing administration and customer service activities
  2. Develops, interprets, and manages policies and agreements associated with meter reading practices and customer facing field activities for Austin Water.
  3. Provides reports and audit oversight for the accuracy, effectiveness, efficiency, and reliability of system field activities.
  4. Provides contract management oversight for entities associated with water meter operations.
  5. Negotiates and manages performance measurements for contracts for services provided by vendors.
  6. Interprets data and technical specifications to assess potential impact on system metering reliability working collaboratively with Austin Water teams.
  7. Prepares, consolidates, and monitors division-wide budget based on budgets for Advanced Meter Infrastructure program.
  8. Promotes confidence and public trust through education, communication, and working collaboratively to build internal and external relationships.
  9. Supports strategic outcomes and drives improvements in key metrics on citizen satisfaction with City services.
  10. Directs the handling of internal/external customer inquiries regarding meter and billing.
  11. Facilitates, conducts, and attends meetings and represents the division, department, and City.
Responsibilities - Supervisor and/or Leadership Exercised:
 

Performs the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for dismissal. 
Knowledge, Skills, and Abilities:
  Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
  • Knowledge of Federal, State, and local laws.
  • Knowledge of city practice, policy, methods, and procedures related to water meter operation, meter reading, and billing administration.
  • Knowledge of safety practices and procedures.
  • Knowledge of supervisory and managerial techniques and principles.
  • Knowledge of fiscal planning and budget preparation.
  • Skill in oral and written communication.
  • Skill in handling multiple tasks and prioritizing.
  • Skill in using computers and related AMI system software.
  • Skill in contract management, negotiating, and monitoring.
  • Skill in planning and organizing.
  • Skill in using appropriate training/instructional methods/procedures when learning or teaching new concepts.
  • Ability to quickly become familiar with emerging technologies.
  • Ability to audit utility consumption patterns.
  • Ability to read and interpret plans, intersections, maps, and blueprints.
  • Ability to manage projects, develop and execute project timelines, delegate tasks, and evaluate progress from start up to completion of projects.
  • Ability to resolve problems or situations that require exercising tact, diplomacy, and sound judgment.
  • Ability to work with frequent interruptions and changes in priorities.
  • Ability to make public presentations.
  • Ability to meet and maintain driver eligibility detailed in the City of Austin Driver Safety Program.
Minimum Qualifications:
 
  • Graduation with a Bachelor’s degree from an accredited college or university with major coursework in a relevant field of study, plus six (6) years of progressively responsible experience related to the activities of the division, including three (3) years of experience which were in a supervisory or management capacity.
  • Experience may substitute for the education up to the maximum of four (4) years.
Licenses and Certifications Required:
 

None

This description is intended to indicate the kinds of tasks and levels of work difficulty required of the position given this title and shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of management to assign, direct and control the work of employees under supervision. The listing of duties and responsibilities shall not be held to exclude other duties not mentioned that are of similar kind or level of difficulty.