| Purpose: |
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Under limited supervision, provides visible safety and security services by ensuring a safe and pleasant environment for patrons. |
| Duties, Functions and Responsibilities: |
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Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.
- Gathers and organizes reports for submission to supervisor; prepares management reports, policies, and other documentation.
- Responds to fire alarms, security alarms, and accidents - contacts appropriate emergency personnel.
- Conducts security patrols at locations, parking lots/garages, and surrounding areas for unsafe conditions and reports them as necessary.
- Investigates disturbances and in the event of an emergency, maintains order and safety of occupants, while reporting to the appropriate agency.
- Provides customer service and acts as a source of information and assistance to inform the public of information, services, programming, policy, and regulations.
- Anticipates, de-escalates, and solves problems and when needed, provides reports to the appropriate agency.
- Issues and enforces Criminal Trespass Notices for violations and determines if police assistance is required.
- Monitors welfare of security personnel working after-hours, overnight, and at remote assignments.
- Directs traffic and provides crowd control and security services for after-hours events held by internal and external customers. Transports and safeguards cash pick up and drop offs at all Library locations.
- Issues and monitors equipment for assigned staff (radios, badges, keys, uniforms, etc.).
- Provides direction and training to security personnel, contract employees, and other City departments regarding Non-Violent Crisis Intervention and other training areas.
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| Responsibilities - Supervisor and/or Leadership Exercised: |
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- May provide leadership, work assignments, evaluation, training, and guidance to others.
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| Knowledge, Skills, and Abilities: |
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Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
- Knowledge of Federal, State, Local laws, and ordinances.
- Knowledge of city practice, policy, and procedure.
- Knowledge of equity, diversity, and inclusion principles and practices in libraries.
- Knowledge of supervisory and managerial techniques and principles.
- Skill in oral and written communications.
- Skill in handling multiple tasks and prioritizing.
- Skill in data analysis and problem solving.
- Skill in handling conflict and uncertain situations.
- Skill in using computers and related software, including Microsoft Office products.
- Ability to facilitate discussions and resolve issues.
- Ability to lead and train diverse groups.
- Ability to quickly recognize and analyze irregular events.
- Ability to establish and maintain effective communication and working relationships with city employees and the public.
- Ability to provide high-level customer service.
- Ability to work with people of diverse backgrounds.
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| Minimum Qualifications: |
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- Graduation from an accredited high school or equivalent, plus three (3) years of providing security-related services.
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| Licenses and Certifications Required: |
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- May require a valid Texas Driver License.
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