| Purpose: |
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Under minimal direction, responsible for planning and coordinating a broad range of public information services citywide with the accountability for the dissemination of public information regarding departmental and Citywide public information requests. |
| Duties, Functions and Responsibilities: |
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Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.
- Works on assignments that are complex in nature where considerable judgement and initiative are required in resolving problems and making recommendations.
- Assigns public information requests citywide.
- Audits submissions of public information requests to ensure compliance with policies, procedures and City, State, and Federal laws.
- Coordinates and collaborates with key stakeholders regarding public information initiatives and submissions to meet guidelines and goals.
- Communicates with external stakeholders regarding submitting public information requests and release of responsive information.
- Establishes program methods and ensures compliance with laws, including redaction and reporting requirements.
- Interprets and provides guidance on, applicable systems, policies, procedures, strategies, process workflows, and regulations.
- Resolves non-compliance issues by investigating and resolving discrepancies, complaints, and disputes between involved parties.
- Works with City staff and other entities to negotiate agreements and assist with resolving appeals and claims related to public information requests.
- Provides training and consulting expertise to internal and external customers regarding public information processes, procedures, and policies.
- Reviews and performs quality checks of program-related data.
- Develops and maintains management reporting to support decision making and policy development.
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| Responsibilities - Supervisor and/or Leadership Exercised: |
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May provide leadership, work assignments, training, and guidance to others.
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| Knowledge, Skills, and Abilities: |
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Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
- Knowledge of public information, marketing, public relations, and media relations programs.
- Knowledge of the functions and organization of municipal government to include the relationships between departments, divisions, and agencies.
- Knowledge of applicable Federal, State, and Local laws.
- Knowledge of the principles associated with the role of meeting the necessary standards of customer service.
- Knowledge of city practices, policies, and procedures, statutes, and ordinances.
- Skill in oral and written communication.
- Skill in handling multiple tasks and prioritizing.
- Skill in using computers and related software.
- Skill in data analysis and problem solving.
- Skill in planning and organizing.
- Ability to interpret policies and guidelines.
- Ability to write articles for publication.
- Ability to work with frequent interruptions and changes in priorities.
- Ability to lead and train others.
- Ability to establish and maintain good working relationships with other City employees and the public.
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| Minimum Qualifications: |
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- Graduation with a Bachelor’s degree from an accredited college or university with major coursework in a field related to the job, plus four (4) years of related experience. Experience may substitute for education up to a maximum of four (4) years.
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| Licenses and Certifications Required: |
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None
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