| Purpose: |
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Under minimal direction, collaborates and serves as a strategic partner cross-departmentally on Public Information Request submission responses and administration. |
| Duties, Functions and Responsibilities: |
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Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.
- Monitors public information requests and submissions to ensure compliance with policies, procedures, and City, State, and Federal laws.
- Coordinates and collaborates with key stakeholders regarding public information initiatives and submissions to meet guidelines and goals.
- Establishes program methods and ensures compliance with laws, including redaction and reporting requirements.
- Interprets and provides guidance on applicable systems, policies, procedures, strategies, process workflows, and regulations.
- Resolves non-compliance issues by investigating and resolving discrepancies, complaints, and disputes between involved parties.
- Works with City staff and other entities to negotiate agreements and assists with resolving appeals and claims related to public information requests.
- Provides training and consulting expertise to internal and external customers regarding public information processes, procedures, and policies.
- Reviews and performs quality checks of program-related data.
- Develops and maintains management reporting to support decision making and policy development.
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| Responsibilities - Supervisor and/or Leadership Exercised: |
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May provide leadership, work assignments, evaluation, training, and guidance to others.
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| Knowledge, Skills, and Abilities: |
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Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
- Knowledge of applicable Federal, State, and Local laws.
- Knowledge of public information requests including request language, terms, conditions, etc.
- Knowledge of City practices, policies, and procedures.
- Skill in oral and written communications.
- Skill in handling multiple tasks, prioritizing and organizing.
- Skill in using computers and related software applications.
- Skill in data analysis and problem solving.
- Skill in negotiation.
- Skill in leading teams.
- Ability to work with frequent interruptions and changes in priorities.
- Ability to establish and maintain good working relationships with other City employees and the public.
- Ability to exercise good judgment, tact, and diplomacy in all dealings and maintain confidentiality as required.
- Ability to interpret policies, procedures, and regulations.
- Ability to resolve complex issues.
- Ability to train others.
- Ability to exercise discretion in confidential matters
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| Minimum Qualifications: |
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- Graduation with a Bachelor’s degree from an accredited college or university with major coursework in a field related to the job, plus four (4) years of experience in a related field.
- Experience may substitute for education up to the maximum of four (4) years.
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| Licenses and Certifications Required: |
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None
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