| Purpose: |
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Under general direction, this position organizes, develops, and manages department-wide business process improvement and data analytics programs and initiatives that support data-informed decision making and drives operational excellence by optimizing business processes, enhancing efficiencies, and aligning processes and metrics with strategic objectives. |
| Duties, Functions and Responsibilities: |
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Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.
- Collaborates with department executives and stakeholders to develop and implement a comprehensive, strategic approach to align process improvement initiatives with business objectives.
- Manages professional staff that lead cross-functional process improvement projects and collaborates with stakeholders to identify improvement opportunities; and defines project scope, objectives, and success criteria.
- Defines data analytics tools and techniques, statistical methods, and key performance indicators (KPIs) to monitor process performance and derive actionable insights. Monitors emerging trends and advancements in data analytics and proactively explores innovative approaches to extract insights.
- Identifies and implements process improvement methodologies to streamline workflows, enhance operational efficiency and effectiveness, and fosters a culture of continuous improvement at all levels of the organization.
- Identifies, analyzes, and prioritizes business processes for improvement based on data-informed insights, stakeholder feedback, and organizational goals.
- Develops workshops and training programs to build process improvement and data analytics capabilities across the organization.
- Builds and maintains relationships with key stakeholders and acts as a liaison between business units and other departments to facilitate collaboration and ensure effective communication and coordination.
- Champions a culture of continuous improvement and data-informed decision-making across the organization and implements change management strategies to ensure successful adoption of process improvements.
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| Responsibilities - Supervisor and/or Leadership Exercised: |
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- Responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for dismissal.
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| Knowledge, Skills, and Abilities: |
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Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
- Knowledge of Business Process Management (BPM) principles and methodologies, concepts, and frameworks, including process modeling, process analysis, process improvement methodologies (such as Lean and Six Sigma), and process automation.
- Knowledge of data analysis techniques, such as statistical analysis, data visualization, and interpretation of key performance indicators (KPIs).
- Knowledge of project management methodologies and practices to effectively plan, execute, and monitor process improvement initiatives.
- Knowledge of change management principles and techniques to facilitate smooth process transitions and drive adoption of process improvements within the organization.
- Ability to align process improvement initiatives with organizational goals.
- Skill in applying knowledge of process improvement principles and methodologies to align process improvement initiatives with organizational goals.
- Skill in communicating effectively to convey ideas, facilitate workshops, collaborate with stakeholders at all levels, and build consensus around process improvement initiatives.
- Skill in change management to assess the impact of process changes on people, processes, and systems, and develop strategies to overcome resistance and drive successful change adoption.
- Ability to inspire and motivate cross-functional teams, influence stakeholders, and drive process improvement initiatives to successful completion.
- Ability to think critically, analyze complex problems, and break them down into manageable components.
- Ability to effectively communicate complex concepts to both technical and non-technical stakeholders.
- Ability to adapt to changing business needs, priorities, and emerging technologies to optimize processes accordingly.
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| Minimum Qualifications: |
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- Bachelor's degree from a four-year college or university with major coursework in a field related to the job, plus six (6) years or related experience, two (2) of which in a supervisory or managerial capacity.
- A Master’s degree in Business, Analytics, Management, Public Administration, or related field may substitute for up to two (2) years of the required non-managerial experience.
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| Licenses and Certifications Required: |
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