Purpose: |
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Under general supervision, this position is responsible for high level radio dispatching calls for police service and for making accurate and concise data updates to the Computer Aided Dispatch computer system. |
Duties, Functions and Responsibilities: |
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Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.
- Receives coded information requesting Police investigation from 911 to responsible field units including vehicle, motorcycle, and helicopter.
- Operates Police Emergency Radio System in accordance with FCC rules and regulations.
- Maintains constant awareness of status of mobile units and updates information as it changes.
- Receives radio calls from field units; transmits messages via radio or telephone using a Computer Aided Dispatch/Mobile Data Terminal computer system.
- Updates information on an ongoing basis to ensure all documentation is accurate and concise.
- Assists other dispatchers, mentors less tenured staff as needed, assists with escalated calls as directed.
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Responsibilities - Supervisor and/or Leadership Exercised: |
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Knowledge, Skills, and Abilities: |
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Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
- Knowledge of the operations of a Police Emergency Communications Center.
- Skill in oral and written communication.
- Skill in handling conflict and uncertain situations.
- Skill in handling multiple tasks and prioritizing.
- Skill in using computers and related software applications.
- Ability to work in close quarters and to wear a telephone headset.
- Ability to apply telephone interviewing techniques.
- Ability to quickly and accurately obtain appropriate information.
- Ability to learn and communicate medical emergency pre-arrival instructions (EMD).
- Ability to deal tactfully with the public and others.
- Ability to establish and maintain effective communication and working relationships with City employees and the public.
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Minimum Qualifications: |
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- Graduation from an accredited high school or equivalent plus two (2) years of experience as an emergency services dispatcher and/or 911 Call Taker. 6 months of which is in a City of Austin Police Dispatcher role.
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Licenses and Certifications Required: |
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- Current Intermediate TCOLE Certification and TCIC/NCIC certification. Must be cross trained as 911 call taker within 12 months of promotion.
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