City of Austin - JOB DESCRIPTION

Emergency Management Program Manager

Under limited direction, this position ensures operational readiness, facilitates response activities, and is responsible for overseeing, directing, and leading multiple emergency management and all-hazards programs.

1. Oversees, directs, and leads multiple emergency management programs and develops program goals, objectives, resource requirements, and short- and long-term strategic planning with a focus on response activities and plans needed to provide continuity of services.
2. Establishes policies, procedures, and systems to plan and prepare for all-hazard response and recovery activities for emergencies.
3. Develops, implements, and monitors the Incident Command System and Emergency Response Plans, as required by and in consideration of Federal, State, and Local regulations and requirements.
4. Serves as the department representative and coordinates with and through Homeland Security and Emergency Management (HSEM) on interactions with Texas Department of Emergency Management (TDEM), and other agencies pertaining to overall emergency management activities.
5. Coordinates and collaborates with multiple stakeholders on interdepartmental and interagency issues, projects, and protocols.
6. Develops, implements, and conducts training programs, seminars, and disaster exercises with a focus on system emergency events including natural hazards, operational risks, and malicious acts.
7. Establishes community outreach programs and coordinates with community leaders on emergency management initiatives, preparedness activities, and incident responses.
8. Coordinates post-emergency after-action reviews and makes recommendations for corrective action.
9. Provides situational awareness of emergency management activities and makes presentations to leadership.
10. Oversees emergency and incident notification and communication systems, formal after-action and corrective action plans and recommendation tracking, and emergency management and situational awareness systems.
11. Ensures operational readiness and program effectiveness by monitoring and evaluating program performance measures and implementing improvement strategies. Ensures operational readiness of various communication systems.
12. Prepares and administers the annual budget and associated financial reports and identifies budgetary needs.

May be responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for discharge.

• Knowledge of industry and City practices, policies, procedures, and trends.
• Knowledge of regulatory processes and rules impacting the City.
• Knowledge and understanding of facilities and critical infrastructure operations
• Knowledge of supervisory and managerial techniques and principles, and ability to coach and develop staff.
• Knowledge of the Incident Command System and emergency response planning.
• Knowledge of Federal, State, and Local laws and ordinances related to emergency response.
• Skill in strategic planning and budgeting.
• Skill in oral and written communication, and in delivering presentations to a group.
• Skill in planning, coordinating, and implementing programs and activities.
• Skill in interpreting, organizing, coordinating, and executing assignments, projects, and programs.
• Skill in handling multiple tasks and prioritizing.
• Skill in handling extremely intense and chaotic emergency situations, conflict, and uncertainty.
• Skill in facilitating cooperative group decision making among diverse organizations and individuals serving on planning committees.
• Ability to work with frequent interruptions and changes in priorities.
• Ability to quickly recognize and analyze irregular events.
• Ability to establish and maintain good working relationships with other City employees, City management, policymakers, and the public.
• Ability to exercise good judgment, tact, and diplomacy in all dealings and maintain confidentiality as required.
• Ability to understand and explain complex issues to stakeholders and to establish and maintain effective communication and working relationships with City employees, community leaders, and the public.

• Graduation with Bachelor's degree from an accredited college or university with major course work in Public Administration, Business Management, Emergency Management, Homeland Security, or a related field, plus five (5) years of experience in emergency management or planning, including two (2) years of experience which were in a supervisory or management capacity.
• Experience in Homeland Security/Emergency Management may substitute for education up to a maximum of four (4) years.
• Graduation with a Master’s degree from an accredited college or university in a Government, Management, or Emergency Management may substitute for two (2) years of the required experience.

• Valid Class “C” Texas Driver License.
• Certified Emergency Manager (CEM) by the International Association of Emergency Managers (IAEM) or Certified Texas Emergency Manager (TEM) by the Texas Division of Emergency Management (TDEM); or the ability to acquire certification within two (2) years of employment.