City of Austin - JOB DESCRIPTION

IT Business Relationship Manager

IT Business Relationship Managers serve as the IT strategic interface with assigned City departments/areas. As a trusted advisor and advocate for the City/Departments, this position provides valued strategic consulting/guidance and ensures IT services meet the departments’ needs. This position facilitates and leads the planning and execution of IT initiatives to enable the City and the individual Departments to achieve their objectives through the effective use of technology.

1. Represents the IT vision, requirements and priorities to Departments to ensure the best possible outcome.
2. Establishes and maintains a strategic relationship with appropriate level of key stakeholders and the organization.
3. Provides strategic consultation to Departments.
4. Participates in stakeholder planning and strategy meetings.
5. Works with stakeholders and technical resources to identify appropriate solutions required to meet department objectives and goals.
6. Develops departmental capability roadmaps.
7. Manages departmental service catalog.
8. Measures/Monitors department stakeholders' satisfaction for assigned services/solutions.
9. Stays abreast of changes to City IT’s strategy, goals, and processes and facilitates changes to requirements when necessary.
10. Contributes to the development and establishment of risk mitigation plans.
11. Develops documentation of BRM processes and standards.
12. Develops reports for management.
13. Contributes to and advocates recommendations for service options.

May provide leadership, work assignments, evaluation, training, and guidance to others.

• Knowledge of emerging tools and technologies in information technology and their applications to business processes.
• Knowledge of methods and practices for defining strategy, vision, and plan, driving continuous improvement, and defining and operationalizing business capability roadmaps.
• Knowledge of change management practices, methods, and techniques to adapt, drive and implement change.
• Knowledge of value realization practices, methods, and techniques to ensure that a quantifiable benefit gets realized after delivery.
• Knowledge and exposure to strategic partnerships, collaboration and coordination of multiple departments with IT. Practices for solving both strategic and critical operational questions.
• Skill in business cost-benefit analysis, business feasibility studies, capability analysis, risk management, performance measurement, and business continuity.
• Skill in financial management.
• Ability to see the big picture and make decisions based on strategy and value delivered.
• Ability to foster relationships that benefit the organization as well as an individual’s effectiveness and efficiency.
• Ability to influence others to change their opinion or plan and win support from others for ideas.
• Ability to make sound, well-informed, and objective decisions; perceives the impact and implications of decisions.
• Ability to remove the obstacles and work towards achieving business, functions, and project outcomes.
• Ability to translate technical information and make it easier to understand for diverse audiences.
• Ability to be flexible and adapt to change.
• Ability to adhere to required compliance to all change management policies and procedures.
• Ability to adhere to required compliance to all information security policies and procedures.

• Graduation with a Bachelor’s degree from an accredited college or university with major coursework in Business, Computer Information Systems, Management Information Systems, Computer Science, or related field, plus three (3) years’ experience in a related field, two (2) of which were in a lead role.
• Experience may substitute for education up to four (4) years.
• Education may substitute for experience up to two (2) years.