1. Creates annual career growth/development plans for personnel 

2. Delivers a coordinated monthly communications/education message

3. Provide performance evaluation/feedback to Communications employees

4. Fulfills incident command system roles

5. Functions as the primary point of contact for all personnel-related matters for assigned employees

6. Conducts biannual employee performance assessments and provides employee feedback , based on City Success Strategy Performance Rating process

7. Recommends development, implementation, and evaluation of programs and activities to support departmental objectives, mission and values

8. Develops section and division goals, objectives, and resource requirements

9. Assists in the development and implementation of standard operating practice, policy, and procedure 

10. Complies with applicable local, state, federal regulations, safety, and environmental requirements

11. Prepares informational, technical, investigative, activity and incident related reports

12. Assists with budget preparation, presentation, monitors expenditures, and ensures that sections and divisions operate within budget

13. Participates in ongoing education in EMS operations, law, policy, and standards of care

14. Recognizes risk factors, alerts field staff and the Community Health Paramedic Program of the need for resource information and facilitates community health pathways for people in the community

15. Maintains a strong safety focus and follows safety standards and practices

16. Dispatches calls or triages patients by phone and provides pre-arrival instructions as defined by the Medical Director.

Knowledge of current concepts, techniques, trends in emergency medical services and public safety communications

Knowledge of supervisory and managerial techniques and principles

Knowledge of incident command system (ICS) and nation incident management system (NIMS) practices and principles

Knowledge of improvement methods, techniques and tools 

Knowledge of basic pre-hospital emergency medical care and rescue

Skill in oral and written communications

Skill in handling multiple tasks and prioritizing

Skill in using computers and related software applications

Skill in data analysis and problem solving

Ability to work with frequent interruptions and changes in priorities

Ability to provide professional development and mentoring to assigned personnel

Ability to quickly recognize and analyze irregular events

Ability to make independent decisions concerning the safety of EMS employees and to act decisively when necessary to insure patient care, public safety and employee safety is not compromised

Ability to establish and maintain effective communication and working relationships with agencies, city employees, and the public

Ability to type 35 WPM with an 80% accuracy rate

Texas Department of State Health Services certification as an Emergency Medical Technician- Basic (EMT-B) or higher

National Academy of Emergency Dispatch (NAED) Emergency Medical Dispatch (EMD) Certification

Austin-Travis County Office of Medical Director Credentialed at the Emergency Medical Dispatch (EMD) level

American Heart Association CPR Certification

Texas Class C Drivers License

Unimpaired mobility: Must be able to quickly relocate to a back-up Communications Center or Mobile Communications vehicle.  

Lifting: Lightweight lifting from varying heights, carrying materials weighing approximately twenty (20) pounds.

Fine Motor Skills: Must be able to quickly and accurately operate required computer and 911 phone equipment. 

Vision: Must have correctable vision acceptable for 911 communications computer and equipment operation, must have color acuity adequate for determination of incident flagging and alerts in the Computer Aided Dispatch Computer, 911 Phone System and other communications equipment.

Hearing: Must be able to hear and understand information provided by callers by phone and must be able to hear and understand radio traffic.

Speech: Must be able to speak and enunciate clearly and at a level audible to others by phone and radio, must be able to speak clearly in stressful situations, must be able to verbally communicate with patients, families and other emergency personnel by phone and radio.