| Purpose: |
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Under general direction of the EMS Commander-Communications, performs tasks related to operation of emergency communications center and use of equipment to receive, send, and relay emergency medical pre-arrival information in response to emergency calls. |
| Duties, Functions and Responsibilities: |
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Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.
- Provides information to responding units and on-scene personnel.
- Triages medical conditions by phone.
- Determines emergency callers' locations through standardized medical triage.
- Assists callers by analyzing, evaluating, and determining appropriate emergency medical pre-arrival instructions as defined by the Medical Director.
- Operates a variety of communication and computer-based equipment used in taking 911 medical calls.
- Maintains necessary documentation and records.
- Relays operational information to EMS supervisory staff.
- Attends meetings, seminars, and training sessions to stay current in the knowledge and skill competencies as required by the department.
- Advocates for patient.
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| Responsibilities - Supervisor and/or Leadership Exercised: |
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None.
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| Knowledge, Skills, and Abilities: |
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Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
- Knowledge of emergency medical call-taking.
- Knowledge of various emergency telecommunications operations.
- Knowledge of the primary and secondary streets and highways in service area.
- Knowledge of various services provided by EMS.
- Knowledge of basic pre-hospital emergency medical care and rescue.
- Skill in oral and written communications.
- Skill in operation of EMS communications equipment.
- Skill in responding quickly and calmly in emergency situations.
- Ability to identify and meet the needs of the patient, family, and support agencies.
- Ability to establish and maintain effective working relationships with EMS employees, emergency personnel, and the general public.
- Ability to type 35 WPM with an 80% accuracy rate.
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| Minimum Qualifications: |
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Graduation from an accredited high school or equivalent. |
| Licenses and Certifications Required: |
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- Valid Texas Class "C" Driver License.
- Texas Department of State Health Services certification as an Emergency Medical Technician-Basic (EMT-B) or higher, or eligibility for reciprocity at that level of certification.
- National Academy of Emergency Dispatch (NAED) Emergency Medical Dispatch (EMD) Certification within ninety (90) days of the date of initial hire.
- Austin-Travis County OMD Emergency Medical Dispatch (EMD) Credentialed within nine (9) months of the date of initial hire.
- American Heart Association CPR Certification within ninety (90) days of the date of initial hire.
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| Physical Requirements: |
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- Unimpaired mobility: Must be able to quickly relocate to a back-up Communications Center or Mobile Communications vehicle.
- Lifting: Lightweight lifting from varying heights, carrying materials weighing approximately twenty (20) pounds.
- Fine Motor Skills: Must be able to quickly and accurately operate required computer and 911 phone equipment.
- Vision: Must have correctable vision acceptable for 911 communications computer and equipment operation; must have color acuity adequate for determination of incident flagging and alerts in the Computer Aided Dispatch
- Computer, 911 Phone System, and other communications equipment.
- Hearing: Must be able to hear and understand information provided by callers by phone and must be able to hear and understand radio traffic.
- Speech: Must be able to speak and enunciate clearly and at a level audible to others by phone and radio; must be able to speak clearly in stressful situations; must be able to verbally communicate with patients, families, and other emergency personnel by phone and radio.
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