City of Austin - JOB DESCRIPTION

Chief Information Officer

With nominal direction, this position executes responsibilities as Chief Information Officer of the City of Austin and is responsible for leading strategic planning and directing the activities of Communications and Technology Management (CTM) operations. This position aligns departmental planning, policies, procedures, personnel, and budget with the strategic direction of the City Manager's Office. This position partners with Local and regional private and public institutions with regard to innovative, collaborative, and resident-focused business technology solutions.

1. Directs the activities of all CTM functional areas including networking, end-user support, voice operations, wireless communications, regional radio systems, security, geographic information systems, applications development, and IT project management.
2. Develops, maintains, and ensures effective partnering with Local and regional public safety and transportation agencies to provide and maintain effective communication systems.
3. Develops and maintains relationships across departments and outside agencies to align and implement communications and technology strategies.
4. Directs, maintains, and ensures 24/7 monitoring, management, and support of critical technology and communications systems including networks, data centers, applications, and wireless communications.
5. Oversees the preparation of the departmental business plan and budget and ensures expenditures remain within projections.
6. Directs programs to monitor, evaluate, and improve the efficiency and effectiveness of service delivery methods and procedures for customer service.
7. Directs the planning, development, and implementation of policy regarding technology issues.
8. Ensures that strategic direction is translated into tactical projects to produce the desired outcome.
9. Attends City Council meetings. Explains, justifies, and defends department programs, policies, and activities. Negotiates and resolves sensitive, significant, and controversial issues.

Responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and termination. 

• Knowledge of the areas of information technology, communications technology, general business practices and project management.
• Knowledge of inter-local agreements and practices.
• Knowledge of inter-local agency governmental budgetary practices.
• Knowledge of public administration principles, including the basic principles of organization, management, and budget preparation.
• Knowledge of inter-local agency government purchasing laws and practices.
• Knowledge of Texas Open Meetings Act, Government Code, Chapter 551.
• Knowledge of Dispute Resolution.
• Knowledge of basic laws, ordinances, and regulations underlying a public sector organization and applicable County, State, and Federal legislation affecting public safety and public service agencies.
• Knowledge, skill, and ability of current best practices of leadership and management.
• Ability to establish and maintain effective working relationships with City staff, executive management, peers, state and county officials, outside agencies and partners, vendors, community groups, general public, and media representatives.
• Ability to work with and coordinate between multiple agency and different governmental structures to meet inter-local agreement goals and objectives.
• Ability to communicate effectively both verbally and in writing.
• Ability to develop, implement, and administer goals, objectives, and procedures for providing effective and efficient services for the City of Austin.

Graduation with a Bachelor's degree from an accredited college or university in a related field, plus seven (7) years of related experience, including four (4) years of experience which were in a management capacity.