City of Austin - JOB DESCRIPTION

Office of the Chief Medical Officer Clinical Quality and Patient Safety Coordinator

Under limited direction, this position is responsible for developing, maintaining, coordinating, and managing programs that directs processes and practices designed to evaluate and improve the quality of healthcare services delivered by organizations serving under the City of Austin EMS System.

1. Develops a comprehensive, system-wide clinical quality and patient safety program.
2. Collaborates and builds teams with external and internal staff and the medical community to review, develop, and implement patient safety focused programs.
3. Develops and recommends methods/programs for improving patient care and monitors effectiveness.
4. Develops, recommends, and consults on professional development opportunities for all staff.
5. Assists with the development, review, validation, and implementation of clinical quality and performance assessment/improvement programs.
6. Facilitates/mediates inter-organizational conflicts to resolve issues.
7. Reviews all applicable laws, regulations, scientific evidence, and practices pertaining to quality improvement processes.
8. Chairs and provides direct oversight of the clinical performance improvement committees.
9. Develops and promulgates comprehensive system-wide clinical quality indicators, clinical benchmarks, and findings.
10. Promotes principles important to out-of-hospital medical care and clinical quality and patient safety programs.
11. Develops clinical benchmarking processes and reports.
12. Establishes and maintains formal bi-directional communication with various medical and emergency responder organizations.

May provide leadership, work assignments, evaluation, training, and guidance to others.

• Knowledge of National Incident Management System practices and principles.
• Skill in verbal and written communication, including presentations to internal and external medical staff.
• Skill in preparation of documents and papers of publication quality.
• Skill in computer software applications to include Microsoft windows-based word processing, database, spread sheets, email, and presentation software.
• Ability to problem solve, build a team, lead teams, and communicate with coworkers, direct supervisor, other medical agency professionals, and the general public.
• Ability to design and implement a clinical quality improvement / performance assessment and patient safety program.
• Ability to provide change management leadership.
• Ability to educate, mentor and coach employees in a variety of styles and environments.

Graduation with a Bachelor’s degree from an accredited college or university in a field related to the job, with at least sixty (60) college semester hours in relevant course work, plus five (5) years of experience related to the job, including one (1) year of experience which was in developing and facilitating a comprehensive quality improvement program in an EMS or medical environment. 

Texas Class C Operator's License.

• Position involves working primarily in an office environment, but will require some work outside of the office setting, which includes exposure to heat, dust, cold, and other potentially extreme weather conditions.
• Position requires ability to operate keyboard-based computer equipment, copy machines, various office and medical equipment and drive a vehicle.