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City of Austin - JOB DESCRIPTION

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Animal Services Program Manager
FLSA: Standard/Exempt EEO Category: (20) Professionals
Class Code: 10561 Salary Grade: JB9
Approved: October 01, 2001 Last Revised: September 11, 2017

Purpose:
  Manage and promote services and programs for the Animal Services Office
Duties, Functions and Responsibilities:
  Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.
1. Manage and coordinate day-to-day operations of assigned program area(s). 
2. Assist in the development of the annual budget and monitor expenditures/revenue in respective program area(s). 
3. Develop performance measures for assigned program area(s) and monitor progress toward goal. 
4. Serve on Animal Services Office’s management team. 
5. Provide leadership to resolve disputes and mediate complaints at the lowest possible level. 
6. Resolve customer complaints. 
7. Coordinate activities with other organizations, community groups, and citizens. 
8. Develop and write policies for the Animal Services Office.. 
9. Perform special projects.
10. Contribute to the programs and services that support the shelter’s live outcome goal.
Responsibilities - Supervisor and/or Leadership Exercised:
 
• Responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for dismissal.
Knowledge, Skills, and Abilities:
  Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
• Knowledge of federal, state and local laws pertaining to animals. 
• Knowledge of animal services and related programs.
• Knowledge of supervisory and managerial techniques and principles.
• Skill in handling conflict and uncertain situations.
• Skill in handling multiple tasks and prioritizing. 
• Skill in resolving problems or situations requiring the exercise of good judgment. 
• Skill in using computers and related software applications.
• Ability to establish and maintain effective communication and working relationships with City employees and the public.
• Ability to communicate effectively both orally and in writing to respond to inquiries and prepare and present information.
• Ability to work with frequent interruptions and changes in priorities. Ability to train others.
Minimum Qualifications:
 
• Graduation with a Bachelor’s degree from an accredited college or university plus four (4) years of experience in a related field, two (2) years of which were in a lead or supervisory capacity. 
• Any combination of education and experience may substitute
Licenses and Certifications Required:
 
  • Valid Texas Class C Drivers License.

This description is intended to indicate the kinds of tasks and levels of work difficulty required of the position given this title and shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of management to assign, direct and control the work of employees under supervision. The listing of duties and responsibilities shall not be held to exclude other duties not mentioned that are of similar kind or level of difficulty.